Claims Operations Specialist
1 week ago
Overview:
Solera is seeking an experienced Property Claims Coordinator to coordinate day-to-day operations of claims across our supplier network for our insurer clients in Australia.
About the Role:
We are looking for a skilled professional to manage the assessment and repairs across their claim's portfolio, engaging with clients and supply chain partners to ensure timely and effective resolution of claims.
Main Activities:
- Communicate clear and accurate advice, solutions, timeframes, and claim progress to all stakeholders.
- Review workflows and ensure appropriate task prioritization.
- Apply technical experience to thoroughly investigate and manage claims to meet process and governance expectations.
- Arrange builder and specialist assessments on property claims.
- Review builder reports, quotes, and Statements of Work (SOW) submissions.
- Monitor supplier KPIs.
- Ensure quality service delivery.
- Update internal/external systems with accurate and timely documentation of all claim related activities.
- Handle escalated calls and customer complaints, escalating to appropriate technical resources when necessary.
What You'll Bring:
- 1-3 years of experience and proven abilities in previous Property Claim Coordination roles.
- Self-motivation and customer orientation with excellent interpersonal skills.
- Effective time and project management skills.
- Ability to make responsible and effective decisions and communicate efficiently – both written and verbally.
- Capability to meet targets and handle a high-pressure environment.
- Results-driven, striving to meet and exceed our KPIs.
- Applicants with insurance assessing and/or insurance repair, restoration, building trades backgrounds are highly desirable. A Builders License or other Building Qualifications will also be highly regarded.
Benefits:
Our competitive salary is approximately $80,000 - $110,000 per annum, depending on experience, with opportunities for career advancement and professional growth.
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