Claims Portfolio Manager

3 weeks ago

Brisbane, Queensland, Australia Suncorp Group Full time
{"title": "Job Description", "sections": [{"title": "About the Role", "content": "

We are seeking an experienced Senior Claims Officer to join our team at Suncorp Group.

As a key member of our claims team, you will have a portfolio of Property Liability claims to manage, ensuring the most cost-effective and timely outcomes are achieved.

", "listings": [{"bullet": "Manage Property Liability claim files from start to finish, ensuring best practices are followed efficiently and cost-effectively"}, {"bullet": "Provide specialist advice on complex claims, leveraging analysis and experience for sound decision-making, and act as a subject matter expert for the team"}, {"bullet": "Develop and maintain strong relationships with internal and external stakeholders to support team objectives and ensure effective communication and service delivery"}, {"bullet": "Support the professional growth of team members by developing and implementing individual development plans, providing technical training, and acting as a mentor"}, {"bullet": "Participate in continuous improvement activities, keeping up-to-date with legislative changes, market information, and industry trends to improve processes and outcomes"}, {"bullet": "Handle sensitive or high-risk claims according to regulatory guidelines, and promote a positive risk culture aligned with the risk governance framework"}]}, {"title": "What You Will Bring", "content": "

To be successful in this role, you will bring a minimum of 5 years of experience managing a portfolio of liability claims.

You will also have the ability to develop solutions, identify key issues, and break down complex problems, supporting effective decision-making.

", "listings": [{"bullet": "Minimum 5 years of experience managing a portfolio of liability claims"}, {"bullet": "Ability to develop solutions, identify key issues, and break down complex problems, supporting effective decision-making"}, {"bullet": "Strong oral and written communication skills, with the ability to explain information confidently and engage in negotiations for mutual benefit"}, {"bullet": "Proficient in Microsoft Office and mainframe applications, with sound knowledge of legislation, regulations, and guidelines relevant to Liability claims"}]}, {"title": "What We Offer", "content": "

We offer a range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave, and unlimited paid emergency response leave.

You will also have access to discounts and offers on a range of retail favourite stores and insurance products.

", "listings": [{"bullet": "A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave, and unlimited paid emergency response leave"}, {"bullet": "Discounts and offers on a range of retail favourite stores and insurance products"}, {"bullet": "Give back to our communities with payroll giving, donation matching, and paid volunteer leave"}, {"bullet": "Invest in your brighter future with ongoing study support and career development programs"}, {"bullet": "Prioritise your work/life balance with our robust employee assistance program and dedicated employee council"}]}

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