Senior Manager, Claims Operations

7 days ago


Brisbane, Queensland, Australia Australian Retirement Trust Full time

About the Role

We are seeking a Senior Manager, Claims Operations to lead our Early Release Claims team in Brisbane. As a key member of our Member Insurance and Claims team, you will be responsible for ensuring efficient and effective management of early release claims from notification to payment.

The successful candidate will have a strong background in leadership and management, with experience in performance management, change management, recruitment, and staff motivation. They will also have a genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences.

Key Responsibilities:

  • Lead and manage a team to exceed individual and team targets, delivering accurate and cost-effective member experiences.
  • Empower your team to investigate, understand, and resolve customer enquiries, promoting a culture of continuous learning and development.
  • Monitor and evaluate the delivery of consistent positive customer experiences across segmentation and differentiated services.
  • Proactively manage the implementation of change initiatives, influencing and achieving claim outcomes.

About Us

Australian Retirement Trust is a leading provider of retirement savings solutions, with over 2.3 million members trusting us to take care of their finances. We are committed to creating an inclusive culture where everyone feels valued and heard.

Your Benefits:

  • $95,000 - $115,000 per annum salary range, depending on experience.
  • 14% super as standard.
  • Excellent training and development opportunities.
  • Balanced work between in-person days and working from home.
  • A supportive and inclusive workplace culture.

About You

To be successful in this role, you will need to have advanced stakeholder management capability, with experience managing multiple stakeholders, including external parties, to influence and negotiate outcomes of a complex nature. You will also need to have the ability to communicate complex issues, assess risk, and provide improvement recommendations.

Why Work with Us?

Australian Retirement Trust offers a dynamic and supportive work environment, with a focus on helping our members make the most of their money. We are committed to creating a culture of continuous learning and development, where our employees can grow and thrive.



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