Claims Technical Expert

4 weeks ago

Brisbane, Queensland, Australia Suncorp Group Full time
Job Description

We are seeking an experienced Claims Technical Expert to join our team at Suncorp Group. As a key member of our specialty lines claims team, you will partner with National Managers on portfolio health, complex claim strategy, and decision-making.

Key Responsibilities
  • Provide technical decision-making for specialty claims teams across portfolios.
  • Design and implement improvements to elevate technical decision-making within specialty claims teams and the broader Commercial Claims business.
  • Serve as the next-level decision-maker for complex claim referrals from senior claims officers and leaders.
  • Coach and mentor senior claims officers, technical specialists, and coaches.
  • Support the design and implementation of processes and internal controls to ensure adherence to risk frameworks and applicable regulations.
  • Collaborate with the National Manager to set benchmarks for technical performance, fostering a high-performing and engaging team environment.
  • Critically assess legal panel advice and support claims officers in implementing reserving and claims strategies, ensuring decisions are both commercially and customer-focused.
  • Manage internal and external stakeholder expectations regarding likely claim outcomes and portfolio impacts.
Requirements
  • Minimum 5 years' experience managing complex claims across financial lines and/or public liability (injury) risks.
  • Minimum 2 years' experience in coaching and people development.
  • Experience in a similar role is highly desirable.
  • Experience as an associate or senior associate-level lawyer in an insurance law firm is highly desirable.
What We Offer
  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave.
  • Discounts and offers on a range of retail favourite stores as well as insurance products.
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

At Suncorp Group, we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

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