Claims Management Expert Lead

4 days ago


Brisbane, Queensland, Australia Randstad Full time
Technical Capability Manager - Motor Claims Recoveries & Settlements

This is an exciting opportunity to lead the development of a high-performing team in the Motor Claims Recoveries & Settlements division at a global insurer.

As the Technical Capability Manager, you will be at the forefront of shaping the skills and capabilities required to drive improved claims outcomes and business performance. Key Responsibilities include:

  • Developing and implementing strategies to enhance technical capabilities in the Motor Claims Recoveries & Settlements team.
  • Designing and delivering tailored training, coaching, and mentoring programs to upskill the team, ensuring high-quality claims management and improved productivity.
  • Promoting a culture of continuous learning and development, ensuring the team is equipped to meet strategic business goals.
  • Collaborating with senior leadership to align development initiatives with business objectives, improving operational efficiency and performance.
  • Monitoring and evaluating the effectiveness of capability programs to ensure measurable improvements in claims handling, productivity, and employee satisfaction.
Requirements

To be successful in this role, you will require:

  • Motor Claims & Recoveries Expertise: Extensive experience in motor claims settlements and recoveries with a strong technical understanding of claims management.
  • Operational Leadership: Proven ability to lead and manage teams in an insurance environment, focusing on improving claims outcomes.
  • Capability Development & Training: Expertise in developing and delivering training programs, with a deep knowledge of capability development principles and methodologies.
  • Leadership & Problem-Solving: Strong communication, leadership, and analytical skills, with a track record of driving innovative solutions and managing complex projects.
About the Role

The estimated salary for this position is around $120,000 per annum, based on industry standards and the level of experience required. The role offers a unique opportunity to shape the future of claims management with a global leader in the insurance industry.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.



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