Senior Claims Operations Manager
2 days ago
About this role
We're seeking a dedicated and experienced professional to lead our Early Release Claims team at Australian Retirement Trust. As a Senior Claims Operations Manager, you'll be responsible for ensuring the efficient and effective management of early release claims from notification to payment.
You'll drive continuous improvement and ensure a market-leading quality of service is delivered and maintained. This will involve facilitating strong relationships with members, internal stakeholders, insurers, and external third parties for the purposes of claim resolution.
Key responsibilities
- Lead and manage a team to exceed individual and team targets, delivering and optimizing accurate and cost-effective member experiences.
- Empower your team to investigate, understand, and resolve customer enquiries, supporting a culture of continuous learning and development.
- Monitor and evaluate the delivery of consistent positive customer experiences across segmentation and differentiated services.
- Proactively manage the implementation of change initiatives and claims processes, including communication to members, external third parties, and insurers to influence and achieve claim outcomes.
About you
To succeed in this role, you'll need to demonstrate a genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences. You'll also need to have advanced stakeholder management capability, with experience managing multiple stakeholders, including external parties, to influence and negotiate outcomes of a complex nature.
What we offer
At Australian Retirement Trust, we value diverse thinking, cultures, perspectives, backgrounds, and abilities. We offer a respectful and inclusive workplace where you can be yourself and do amazing work. If you're a skilled professional looking for a challenging and rewarding role, we encourage you to apply.
-
Senior Claims Operations Manager
3 weeks ago
Brisbane, Queensland, Australia Suncorp Group Full timeJob SummaryThe Senior Claims Operations Manager will lead a team of Complex Claims Coaches and Operational Specialists, driving technical and operational excellence throughout the Commercial Claims team. This role is responsible for enabling exceptional claim outcomes through the delivery of operational insights, complex claims technical support, and process...
-
Senior Claims Operations Manager
3 weeks ago
Brisbane, Queensland, Australia Suncorp Group Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Claims Operations Manager to lead our Complex Claims team. The successful candidate will be responsible for delivering operational insights, complex claims technical support, and process excellence across the Commercial Claims business.Key ResponsibilitiesDevelop and promote opportunities for...
-
Senior Claims Operations Manager
2 weeks ago
Brisbane, Queensland, Australia Suncorp Group Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Claims Operations Manager to lead our Complex Claims team. As a key member of our Commercial Claims business, you will be responsible for delivering operational insights, complex claims technical support, and process excellence across the organization.Key ResponsibilitiesDevelop and promote...
-
Senior Claims Manager
3 weeks ago
Brisbane, Queensland, Australia Employers Mutual Management Pty Ltd Full timeEML is a leading provider of workers compensation and personal injury claims management services. Our goal is to help individuals recover from workplace injuries and return to work as quickly and safely as possible.The OpportunityWe are seeking a Senior Case Manager to join our team in Brisbane. As a key member of our claims management team, you will be...
-
Senior Claims Specialist
1 month ago
Brisbane, Queensland, Australia Suncorp Group Full timeJob Title: Senior Claims SpecialistWe are seeking a highly skilled and experienced Senior Claims Specialist to join our team at Suncorp Group. As a Senior Claims Specialist, you will be responsible for managing a portfolio of complex and high-value claims, providing strategic oversight and technical expertise to drive excellent customer outcomes and timely...
-
Senior Claims Officer
4 weeks ago
Brisbane, Queensland, Australia Suncorp Group Full time{"title": "Senior Claims Officer Role", "description": "Job SummaryWe are seeking a highly skilled Senior Claims Officer to join our team at Suncorp Group. As a Senior Claims Officer, you will be responsible for managing a portfolio of Property Liability claims, ensuring timely and cost-effective outcomes. You will provide technical assistance and advice to...
-
Senior Claims Consultant
1 month ago
Brisbane, Queensland, Australia DXC Technology Inc. Full timeJob Title: Senior Claims ConsultantDXC Technology Inc. is seeking a highly skilled Senior Claims Consultant to join our team. As a Senior Claims Consultant, you will be responsible for managing national Property Damage, Liability, and ISR claims.Key Responsibilities:Manage national Property Damage, Liability, and ISR claimsLiaise with clients, insurers,...
-
Senior Claims Specialist
7 days ago
Brisbane, Queensland, Australia Suncorp Group Full timeJob SummaryWe are seeking a highly skilled and experienced Claims Portfolio Manager to join our team at Suncorp Group. As a Claims Portfolio Manager, you will be responsible for overseeing a portfolio of complex and high-value claims, providing strategic oversight and technical claims support to drive excellent customer outcomes and timely resolution.Key...
-
Senior Claims Officer
4 weeks ago
Brisbane, Queensland, Australia Suncorp Group Full timeJob Title: Senior Claims OfficerWe are seeking a highly skilled and experienced Senior Claims Officer to join our team at Suncorp Group.About the RoleThis is a challenging and rewarding role that requires a strong understanding of Professional and Financial Lines claims. As a Senior Claims Officer, you will be responsible for managing a diverse portfolio of...
-
Senior Claims Officer
4 weeks ago
Brisbane, Queensland, Australia Suncorp Group Full time{"title": "Senior Claims Officer Role", "description": "Job SummaryWe are seeking a highly skilled Senior Claims Officer to join our team at Suncorp Group. As a Senior Claims Officer, you will be responsible for managing a portfolio of Property Liability claims, ensuring timely and cost-effective outcomes. You will provide technical assistance, advice, and...
-
Senior Claims Specialist
3 weeks ago
Brisbane, Queensland, Australia Auto & General Insurance Full timeJob Title: Senior Claims ConsultantWe are seeking a highly skilled Senior Claims Consultant to join our team at Auto & General Insurance. As a Senior Claims Consultant, you will be responsible for managing a portfolio of complex and high-value motor claims, ensuring that all claims are handled efficiently and effectively.Key Responsibilities:Manage a...
-
Senior Claims Consultant
3 weeks ago
Brisbane, Queensland, Australia Auto & General Insurance Full timeJob Title: Senior Claims ConsultantAuto & General Insurance is seeking a highly skilled Senior Claims Consultant to join our Recoveries & Settlements Department.Key Responsibilities:Manage a portfolio of third-party credit hire claims, ensuring cost-effective and quality claims outcomes.Develop and maintain strong relationships with team members, internal...
-
Senior Claims Consultant
4 weeks ago
Brisbane, Queensland, Australia Auto & General Insurance Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Claims Consultant to join our team at Auto & General Insurance. As a Senior Claims Consultant, you will be responsible for managing a portfolio of complex and high-value motor claims, providing exceptional customer service, and ensuring that all claims are handled in accordance with our...
-
Senior Claims Consultant
1 week ago
Brisbane, Queensland, Australia Aon Full timeAon invites experienced Legal professionals or Insurance Claims experts to be part of our Claims team.This fixed-term role offers a 24-month opportunity, open to candidates Australia-wide, with a preference for Perth or Adelaide.We provide limitless opportunities for career development and flexible working arrangements.We are in the business of making better...
-
Senior Claim Coordinator
1 week ago
Brisbane, Queensland, Australia Marble Full timeWe are looking for a skilled Senior Claim Coordinator to join our team at Marble.About the role:Coordinate claim progress with both the insured and the insurerSchedule trades and work closely with supervisorsManage contracts and coordinate make safes as requiredAbout you:At least 1 year's experience in the insurance building industryAbility to work...
-
Senior Claims Officer
3 weeks ago
Brisbane, Queensland, Australia Suncorp Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Claims Officer to join our team at Suncorp Group. As a key member of our claims team, you will be responsible for managing a portfolio of Property Liability claims, ensuring timely and cost-effective outcomes for our customers.Key ResponsibilitiesManage Property Liability claim files from...
-
Claims Technical Expert
2 weeks ago
Brisbane, Queensland, Australia Suncorp Group Full timeJob DescriptionWe are seeking an experienced Claims Technical Expert to join our team at Suncorp Group. As a key member of our specialty lines claims team, you will partner with National Managers on portfolio health, complex claim strategy, and decision-making.Key ResponsibilitiesProvide technical decision-making for specialty claims teams across...
-
Claims Portfolio Manager
1 week ago
Brisbane, Queensland, Australia Suncorp Group Full time{"title": "Job Description", "sections": [{"title": "About the Role", "content": "We are seeking an experienced Senior Claims Officer to join our team at Suncorp Group.As a key member of our claims team, you will have a portfolio of Property Liability claims to manage, ensuring the most cost-effective and timely outcomes are achieved.", "listings":...
-
Claims Technical Specialist
4 weeks ago
Brisbane, Queensland, Australia Suncorp Group Full timeAbout the RoleWe are seeking an experienced Claims Technical Specialist to join our specialty lines claims team. As a key member of our team, you will partner with National Managers to drive portfolio health, complex claim strategy, and decision-making.Key ResponsibilitiesProvide technical decision-making for specialty claims teams across portfolios.Design...
-
Senior Claims Manager
4 weeks ago
Brisbane, Queensland, Australia Employers Mutual Management Pty Ltd Full timeAbout the RoleEML is a leading provider of workers compensation and personal injury claims management services. Our goal is to deliver exceptional support to individuals during their return-to-work journey, fostering a culture of ongoing growth and development.This is an exciting opportunity to join our diverse team in Brisbane, where you will play a key...