Strategic Customer Experience Director

4 weeks ago


Shepparton, Victoria, Australia Davidson Full time

About the Role


Davidson is seeking a highly regarded and strategic professional to join our team as the General Manager Customers and Growth. This key senior executive role reports to the Managing Director and plays a crucial part in the Executive Leadership Team.


Main Responsibilities



  • Develop and implement strategic priorities related to all customer service activities and functions across the organisation.
  • Develop and lead strategies to understand customer requirements across all market segments.
  • Manage strategy for fostering and developing positive customer and community relationships.
  • Provision of all technical customer service functions.
  • Delivery of key digital projects to enhance customer experience.

Requirements


To be successful in this role, you will be a highly regarded and strategic professional with exceptional stakeholder engagement, negotiation, staff leadership, and interpersonal skills. A background in customer experience, project delivery, digital implementation, or transformation is preferred, paired with experience in the public sector or other customer-focused service delivery industries.


Working with Us


Davidson acknowledges the Traditional Custodians of the lands on which we work and live. We are committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.



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