Strategic Customer Growth Manager
3 weeks ago
We are seeking a highly regarded and strategic professional to lead our customer-focused initiatives in the beautiful Goulburn Valley Region. As General Manager Customers & Growth, you will play a key role in responding to current challenges and preparing our organisation for the future.
About UsGoulburn Valley Water (GVW) is a critical service delivery organisation centered in Shepparton in north central Victoria. Our core purpose is to deliver safe, reliable, and affordable water services to customers across 54 towns, serving a population of over 125,000. With a growing population, changing climate, and evolving customer needs, this role is crucial in fostering positive customer relationships and delivering exceptional customer experiences.
Key Responsibilities- Develop and implement strategic priorities related to all customer service activities and functions across the organisation.
- Manage strategy for fostering and developing positive customer and community relationships.
- Provision of all technical customer service functions, including key digital projects that enhance customer experience.
- Provide market insights to support the Executive and Board in relation to existing value propositions and design new service propositions.
- A background in customer experience, project delivery, digital implementation, or transformation.
- Experience in the public sector or other customer-focused service delivery industries.
- Exceptional stakeholder engagement, negotiation, staff leadership, and interpersonal skills.
You will be a strategic and future-focused leader with a proven track record in driving customer-centric initiatives. Your ability to navigate complex stakeholders and drive business outcomes will be essential in achieving our organisational goals. In return, you can expect a rewarding career in a dynamic region with opportunities for growth and development.
Estimated Salary$120,000 - $150,000 per annum, depending on experience.
Benefits- A comprehensive benefits package, including salary packaging options.
- The opportunity to work with a talented team and contribute to the growth and development of our organisation.
- A dynamic and supportive work environment, promoting diversity, inclusion, belonging, flexibility, and accessibility.
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Shepparton, Victoria, Australia Davidson Full timeGoulburn Valley Water is a critical service delivery organisation centered in Shepparton, north central Victoria. Our core purpose is to deliver safe, reliable and affordable water services to customers.We are an integral part of the social and economic fabric of the region, delivering services to a population of over 125,000 across 54 towns. With a growing...
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Shepparton, Victoria, Australia Davidson Full timeGoulburn Valley Water (GVW) is a critical service delivery organisation centered in north central Victoria.The General Manager Customers & Growth will play a key role in responding to current challenges and preparing the organisation for the future.This strategic leader will develop and implement strategic priorities related to all customer service...
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