Strategic Customer Growth Manager

3 weeks ago


Shepparton, Victoria, Australia Davidson Full time

We are seeking a highly regarded and strategic professional to lead our customer-focused initiatives in the beautiful Goulburn Valley Region. As General Manager Customers & Growth, you will play a key role in responding to current challenges and preparing our organisation for the future.

About Us

Goulburn Valley Water (GVW) is a critical service delivery organisation centered in Shepparton in north central Victoria. Our core purpose is to deliver safe, reliable, and affordable water services to customers across 54 towns, serving a population of over 125,000. With a growing population, changing climate, and evolving customer needs, this role is crucial in fostering positive customer relationships and delivering exceptional customer experiences.

Key Responsibilities
  • Develop and implement strategic priorities related to all customer service activities and functions across the organisation.
  • Manage strategy for fostering and developing positive customer and community relationships.
  • Provision of all technical customer service functions, including key digital projects that enhance customer experience.
  • Provide market insights to support the Executive and Board in relation to existing value propositions and design new service propositions.
Requirements
  • A background in customer experience, project delivery, digital implementation, or transformation.
  • Experience in the public sector or other customer-focused service delivery industries.
  • Exceptional stakeholder engagement, negotiation, staff leadership, and interpersonal skills.
About You

You will be a strategic and future-focused leader with a proven track record in driving customer-centric initiatives. Your ability to navigate complex stakeholders and drive business outcomes will be essential in achieving our organisational goals. In return, you can expect a rewarding career in a dynamic region with opportunities for growth and development.

Estimated Salary

$120,000 - $150,000 per annum, depending on experience.

Benefits
  • A comprehensive benefits package, including salary packaging options.
  • The opportunity to work with a talented team and contribute to the growth and development of our organisation.
  • A dynamic and supportive work environment, promoting diversity, inclusion, belonging, flexibility, and accessibility.


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