Strategic Customer Growth Leader – Goulburn Valley Water

2 weeks ago


Shepparton, Victoria, Australia Davidson Full time

Goulburn Valley Water is a critical service delivery organisation centered in Shepparton, north central Victoria. Our core purpose is to deliver safe, reliable and affordable water services to customers.

We are an integral part of the social and economic fabric of the region, delivering services to a population of over 125,000 across 54 towns. With a growing population, changing climate and evolving customer needs, we require a General Manager Customers & Growth to respond to current challenges and prepare our organisation for the future.

This role reports directly to our Managing Director and plays a key role on our Executive Leadership Team. The General Manager Customers and Growth will be responsible for developing and implementing strategic priorities related to all customer service activities and functions across the organisation.

Key responsibilities include developing and leading strategies to understand customer requirements across all market segments and managing strategy for fostering and developing positive customer and community relationships. This role also includes the delivery of key digital projects which will enhance customer experience.

A successful candidate will have exceptional stakeholder engagement, negotiation, staff leadership and interpersonal skills. A background in customer experience, project delivery, digital implementation or transformation is preferred paired with experience in the public sector or other customer-focused service delivery industries.

The salary range for this position is between $150,000 - $200,000 per annum, depending on experience.

About Davidson

Davidson acknowledges the Traditional Custodians of the lands on which we work and live. We are committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.



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