Strategic Customer Growth Manager

4 weeks ago


Shepparton, Victoria, Australia Davidson Full time

About the Role

Goulburn Valley Water (GVW) is a critical service delivery organisation delivering safe, reliable, and affordable water services to customers. The General Manager Customers & Growth will play a key role in responding to current challenges and preparing the organisation for the future.

Key Responsibilities

  • Develop and implement strategic priorities related to all customer service activities and functions across the organisation.
  • Develop and lead strategies to understand customer requirements across all market segments.
  • Manage strategy for fostering and developing positive customer and community relationships.
  • Provision of all technical customer service functions.
  • Delivery of key digital projects to enhance customer experience.

About You

You will be a highly regarded and strategic professional, drawing on insights and intelligence garnered from your career journey to support and foster an exceptional customer culture organisation wide. A background in customer experience, project delivery, digital implementation, or transformation is preferred, paired with experience in the public sector or other customer-focused service delivery industries.

What We Offer

Davidson acknowledges the Traditional Custodians of the lands on which we work and live. We are committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.



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