Director of Customer Experience
4 weeks ago
We are seeking a highly regarded professional to join Davidson as our General Manager, Customers and Growth.
About the RoleThe successful candidate will be responsible for developing and implementing strategic priorities related to all customer service activities and functions across the organisation. This includes fostering and developing positive customer and community relationships, as well as provision of all technical customer service functions. The role will also involve delivering key digital projects that enhance customer experience and providing market insights to inform organisational growth and sustainability objectives.
This is an exceptional opportunity for a strategic leader who can drive cultural transformation and deliver high-quality outcomes in a regional setting. You will have a background in customer experience, project delivery, digital implementation or transformation, with experience in the public sector or other customer-focused service delivery industries.
About UsDavidson is a leading provider of human capital services, committed to promoting diversity, inclusion, belonging, flexibility, and accessibility. We acknowledge the Traditional Custodians of the lands on which we work and live, and strive to make a positive impact in the communities we serve.
Key Responsibilities- Develop and implement strategic priorities for customer service activities and functions
- Foster and develop positive customer and community relationships
- Deliver key digital projects to enhance customer experience
- Provide market insights to inform organisational growth and sustainability objectives
- Proven experience in customer experience, project delivery, digital implementation or transformation
- Background in the public sector or other customer-focused service delivery industries
- Strong leadership and interpersonal skills
- A competitive salary of $140,000 - $160,000 per annum
- A comprehensive benefits package
- Opportunities for career growth and development
Please click 'apply now' to submit your application, including a CV and cover letter. For confidential discussions, please contact Carla Bent or Seamus Scanlon at 0422 582 992 or 0455 118 868.
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