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Administrative Services Coordinator

2 months ago

Shailer Park, Queensland, Australia NAPA Center Full time

We are seeking a highly skilled and experienced administration professional to join our paediatric therapy clinic at Shailer Park. The ideal candidate will have excellent communication skills, be proactive and have a high level of administration and organisational skills. The successful candidate will be responsible for providing administrative support to our customers, answering queries, taking payments, reconciling accounts, scheduling and rearranging appointments, making certificates and providing general administrative support.

Key tasks include providing a warm welcome to our customers, ensuring sessions are booked, taking payments, following up on enquiries and handling a busy front desk. The successful candidate will thrive in a busy environment with a smile and be part of a values-driven environment.

We are flexible on the days and times, so we can find a schedule that fits well for everyone. In this role, you will be responsible for:

  • Assisting in greeting all visitors to the therapy clinic creating a great first impression.
  • Answering and directing phone calls queries.
  • Rostering and rescheduling customer meetings and appointments.
  • Developing rapport with the children and families to build a relationship of trust and mutual respect.
  • Ensuring all daily and intensive therapy appointments are checked in, invoiced and all necessary paperwork correctly processed.
  • Reconciliation of customer accounts and payments, including follow up of accounts and collection.
  • Processing NDIS Claims and Service Bookings
  • Processing Patient Intake Forms and relevant T&Cs.
  • Provide input into the development of administrative practices and procedures and find ways to improve processes.
  • Other general reports and ad-hoc administrative tasks as assigned.

About the Successful Candidate:

  • A friendly, proactive person with excellent communication skills.
  • A person with a high level of administration and organisational skills.
  • Superior time management skills and the ability to prioritise competing deadlines.
  • Previous administration experience (medical reception desirable).
  • The ability to work independently unsupervised and as part of a team.
  • A Working With Children Check WWCC (or willingness to obtain).
  • A NDIS Worker Check (or willingness to obtain).