Administration Coordinator

4 weeks ago

Shailer Park, Australia NAPA Centre Full time

**Introduction**:
At NAPA Centre, we offer world renown paediatric therapy services that embrace each child’s differences and work with them to overcome their unique challenges. Our allied health professionals develop individualised intensive therapy programs with unique combinations of our wide range of speech, physical, occupational and other innovative therapies. Because each intensive program is tailored to a specific child, no two intensives are exactly alike. However our beautiful customers follow up their intensive program with weekly sessions - so our therapists not only get exposure and diversity but build the relationships and consistency with the kids too
Before applying, we encourage you to visit our website and learn more about our services, values and culture
**Description**:
**About the role**:
We are looking for friendly and experienced administration professional to join our the admin team in our paediatric therapy clinic located at Shailer Park. The working day is always occupied but it's filled with lots of beautiful children and meaningful work. The key tasks include providing administrative support to customers by answering queries, taking payments, reconciling accounts, scheduling and rearranging appointments (through the online medical system) making certificates and obviously handing out stickers when required
Our Admin team are the unsung heroes who greet our kiddos & families, ensure sessions are booked, take payments, follow-up on enquiries and handle a busy front desk, to name a few. If you thrive in a busy environment with a smile and love to be part of a values-driven environment, we want to hear from you
We’re looking for someone to join us in this role, and while we do have a set work type, we’re flexible on the days and times. We’re open to discussing what works best for both you and the team, so we can find a schedule that fits well for everyone.
**In this role you would be responsible for**:

- Assisting in greeting all visitors to the therapy clinic creating a great first impression.
- Answering and directing phone calls queries.
- Rostering and rescheduling customer meetings and appointments.
- Developing rapport with the children and families to build a relationship of trust and mutual respect.
- Ensuring all daily and intensive therapy appointments are checked in, invoiced and all necessary paperwork correctly processed.
- Reconciliation of customer accounts and payments, including follow up of accounts and collection.
- Processing NDIS Claims and Service Bookings
- Processing Patient Intake Forms and relevant T&Cs.
- Provide input into the development of administrative practices and procedures and find ways to improve processes.
- Other general reports and ad-hoc administrative tasks as assigned.

**Skills and Experiences**:

- A friendly, person with the ability to develop positive relationships with our customers as well as our team.
- A proactive person with a high level of administration and organisational skills
- Excellent communication skills both written and verbal.
- Superior time management skills and the ability to prioritise competing deadlines
- Previous administration experience (medical reception desirable).
- The ability to work independently unsupervised and as part of a team.
- A Working With Children Check WWCC (or willingness to obtain)
- A NDIS Worker Check (or willingness to obtain)

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