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Customer Success Expert

2 months ago

Sydney, New South Wales, Australia REA Group Full time
Delivering Customer Success with REA Group

We are seeking a highly skilled Customer Success Consultant to join our team at REA Group. As a key member of our customer success team, you will play a critical role in driving adoption, retention, and advocacy for our customers.

In this role, you will work closely with our customers to understand their needs and provide tailored support to ensure they achieve the best possible outcomes from our products. You will be responsible for delivering REA's long-term customer success strategy, which includes driving adoption, retention, and advocacy.

You will be a specialist in our SaaS products, providing proactive and hands-on support to customers to maximize the value they receive from these products. You will work alongside key stakeholders in product, marketing, and sales to define business customer needs and success measures.

Key Responsibilities:

  • Deliver REA's Long-Term Customer Success Strategy: Drive adoption, retention, and advocacy for our customers
  • Sales Enablement: Provide timely feedback to improve products and services, strengthen partnerships, drive product adoption, and avoid revenue reductions or churn
  • Stakeholder Management: Work with cross-functional teams to deliver optimal customer experiences and outcomes
  • Customer Insights: Analyze data to identify and predict customer risks and opportunities, and translate insights into impactful actions

About Us

REA Group is a leading global digital business specializing in property. We are committed to providing a working environment that values diversity, equity, and inclusion. Our company culture is centered around high performance and care, and we prioritize the physical, mental, emotional, and financial health of our employees.

What We Offer

  • A competitive estimated salary of $120,000 - $150,000 per annum, depending on experience
  • A hybrid and flexible approach to working
  • Flexible parental leave offering for primary and secondary carers
  • Programs to support mental, emotional, financial, and physical health & wellbeing
  • Hack Days to bring your big ideas to life
  • Performance recognition programs

Requirements

  • 5+ years of experience in customer success, account management, or a related field
  • Strong analytical skills, with the ability to analyze data to identify customer risks and opportunities
  • Excellent stakeholder management skills, with the ability to build strong relationships with internal and external stakeholders
  • A bachelor's degree in a relevant field, such as business, marketing, or communications

Why Join Us?

At REA Group, we are committed to creating a workplace that is diverse, inclusive, and equitable. We believe that our employees are the key to our success, and we prioritize their physical, mental, emotional, and financial health. If you are passionate about customer success and want to work for a company that values its employees, then we encourage you to apply for this exciting opportunity.