Customer Experience Manager

3 days ago


East Ballina, New South Wales, Australia New Horizons Enterprises Limited Full time

New Horizons Enterprises Limited is redefining customer engagement and service delivery.

We are seeking a Clinical Lead to join our team, delivering life-changing services in NSW and QLD. This role requires a strong focus on creating an environment where customer choice is paramount, and they have space to create a home and lifestyle they love.

About you:

  • You have a qualification in disability services, community services, aged care, or comparable experience.
  • You have hands-on experience in effectively engaging with people with complex needs.
  • You are confident and able to make independent decisions while on the job, and are adept at recognising when to escalate, with the primary purpose being to safeguard a customer's wellbeing.
  • You are purpose-driven, and seek to make a positive impact on the lives of customers.
  • You are reliable, and have good availability – we have day, afternoon, evening, night and weekend shifts available.
  • You have a valid NSW Drivers C class licence, as part of your role will be driving customers to and from appointments, on outings, and for various other reasons.

What we're offering:

  • Permanent part-time roles available with above the award and penalty rates.
  • Salary packaging equals more in your take-home pay (up to $15,900 NFP tax exemption).
  • Rewards program that recognises your achievements.
  • Strong focus on wellbeing including a generous discount program for fitness and wellness partners.
  • Opportunity to grow your career through mentoring and professional development.
  • Variety of shifts available as we work 24/7.

Estimated salary: AU$70,000 - AU$90,000 per annum, depending on experience and qualifications. We offer a competitive remuneration package, including salary packaging and a rewards program.



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