Customer Experience and Engagement Specialist

3 days ago


East Ballina, New South Wales, Australia New Horizons Enterprises Limited Full time

Role Overview

We are seeking a Customer Experience and Engagement Specialist to join our team at New Horizons Enterprises Limited. As a key member of our Homes & Lifestyle service, you will play a crucial role in redefining the way we engage with customers and deliver groundbreaking services.

About the Role

This permanent part-time position offers a unique opportunity to make a positive impact on the lives of customers. You will be responsible for effectively engaging with people with complex needs, creating an environment where customer choice is paramount, and supporting them to achieve their goals.

Key Responsibilities

  • Demonstrate a strong sense of responsibility and accountability in ensuring customer wellbeing
  • Effectively engage with customers with complex needs, providing tailored support to meet their individual requirements
  • Maintain accurate records of customer interactions and progress, ensuring seamless communication with relevant stakeholders
  • Collaborate with colleagues to develop and implement strategies that enhance customer experience and engagement
  • Contribute to the development of new programs and initiatives that promote customer independence and choice

What We Offer

In recognition of your hard work and dedication, we offer a range of benefits to support your career growth and wellbeing:

  • A competitive salary of $65,000 - $80,000 per annum, based on qualifications and experience
  • Permanent part-time roles available, offering above the award and penalty rates
  • Salary packaging options, allowing you to increase your take-home pay
  • A rewards program that recognises your achievements and contributions to the organisation
  • Access to professional development opportunities, including mentoring and training programs
  • A generous discount program for fitness and wellness partners, promoting a healthy work-life balance

About Us

New Horizons Enterprises Limited has been a leading provider of disability services for over 55 years, delivering a diverse range of programs and initiatives across New South Wales and Queensland. Our commitment to excellence and customer-centred approach has earned us a reputation as a trusted and respected organisation in the sector.



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