Service & Experience Manager

5 days ago


East Ballina, New South Wales, Australia New Horizons Enterprises Limited Full time
About the Role

We are seeking a skilled Service & Experience Manager to join our team at New Horizons Enterprises Limited. In this role, you will be responsible for delivering exceptional customer experiences and services that meet the needs of our customers.

Key Responsibilities
  • Develop and implement strategies to enhance customer engagement and satisfaction
  • Collaborate with cross-functional teams to ensure seamless service delivery
  • Identify opportunities for process improvements and implement changes as needed
  • Maintain accurate records and reports on customer interactions and service metrics
Requirements
  • Qualification in disability services, community services, aged care, or comparable experience
  • Hands-on experience in effectively engaging with people with complex needs
  • Confident decision-making and problem-solving skills
  • Purpose-driven and committed to making a positive impact on customers' lives
  • Reliable and available to work varied shifts, including days, afternoons, evenings, nights, and weekends
  • Valid NSW Driver's License (C class)
What We Offer
  • Permanent part-time roles with above-award pay rates and penalty rates
  • Salary packaging options for increased take-home pay (up to $15,900 NFP tax exemption)
  • A rewards program recognizing employees' achievements
  • Strong focus on employee wellbeing, including discounts on fitness and wellness programs
  • Opportunities for career growth through mentoring and professional development
  • Variety of shifts to suit individual needs
About Us

New Horizons Enterprises Limited has been providing diverse services for 55 years, serving thousands of customers across New South Wales and Queensland. Our mission is to empower individuals to achieve their goals and improve their quality of life. We value diversity and encourage applications from all candidates.



  • East Ballina, New South Wales, Australia New Horizons Enterprises Limited Full time

    We are seeking a Customer Experience Manager to join our team at New Horizons Enterprises Limited. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth.The successful candidate will have a strong understanding of customer needs and preferences, as well as excellent communication and interpersonal...


  • East Ballina, New South Wales, Australia New Horizons Enterprises Limited Full time

    Customer Experience ManagerWe are redefining the ways in which we engage with our customers and deliver groundbreaking services, resulting in a new role: Customer Experience & Engagement Lead for our Homes & Lifestyle service (Supported Independent Living).This role combines mindset and skillset, philosophy and action, values and technical requirements. If...


  • East Ballina, New South Wales, Australia New Horizons Enterprises Limited Full time

    Customer Experience LeadWe are redefining the ways in which we engage with our customers and deliver our groundbreaking services, creating a new role: Customer Experience & Engagement Lead for our Homes & Lifestyle service. This role focuses on creating an environment where customer choice is paramount.This role requires a mindset shift as much as skillset,...


  • East Ballina, New South Wales, Australia Lismore City Council Full time

    **About the Role**We are seeking a highly skilled and experienced Area Librarian to lead and coordinate effective public library services across our Ballina branches.As a key member of the Richmond Tweed Regional Library (RTRL) team, you will ensure our libraries meet community needs through strategic planning, resource management, and community...


  • East Ballina, New South Wales, Australia Lismore City Council Full time

    **About Us**Lismore City Council is a forward-thinking organization committed to delivering exceptional services to our community. We are seeking a skilled and experienced Area Librarian to lead and coordinate effective, user-focused public library services across our Ballina branches.**Key Responsibilities:**Deliver high-quality library services aligned...


  • East Ballina, New South Wales, Australia New Horizons Enterprises Limited Full time

    New Horizons Enterprises Limited is redefining customer engagement and service delivery.We are seeking a Clinical Lead to join our team, delivering life-changing services in NSW and QLD. This role requires a strong focus on creating an environment where customer choice is paramount, and they have space to create a home and lifestyle they love.About you:You...


  • East Ballina, New South Wales, Australia Reflections Holiday Parks Full time

    About UsAt Reflections Holidays, our purpose is to share nature's playground with our guests in a way that gives back to our communities and nurtures the environment.We are an award-winning holiday park group that operates over 40 unique destinations across NSW Crown Land.We pride ourselves on creating memorable experiences for our guests, while also...

  • Customer Experience

    4 weeks ago


    East Ballina, New South Wales, Australia New Horizons Enterprises Limited Full time

    About the Role: At New Horizons Enterprises Limited, we are seeking a skilled professional to fill the position of Customer Experience & Engagement Lead for our Homes & Lifestyle service. This role is ideal for someone who is passionate about delivering exceptional customer experiences and has a strong background in disability services, community services,...

  • Customer Experience

    2 weeks ago


    East Ballina, New South Wales, Australia New Horizons Enterprises Limited Full time

    Job Summary\Entities A Customer Experience & Engagement Lead for our Homes & Lifestyle service is a dynamic role that requires a strong sense of responsibility and accountability. You will be responsible for creating an environment where customer choice is paramount, and they have space to create a home and lifestyle they love. \/h3 About the Role\/h3">We...


  • East Ballina, New South Wales, Australia New Horizons Enterprises Limited Full time

    Unleash Your Potential as a Customer Experience SpecialistNew Horizons Enterprises Limited is redefining the way we engage with our customers and deliver our groundbreaking services. We're seeking an experienced and passionate individual to join our team as a Customer Experience Specialist in our Homes & Lifestyle service (Supported Independent Living...


  • East Ballina, New South Wales, Australia RSL Lifecare Full time

    About the RoleWe are seeking a dedicated and passionate Cafe Attendant to join our team at RSL LifeCare. As a valued member of our Residential Care community, you will play a vital role in providing exceptional dining experiences for our residents.ResponsibilitiesPrepare and serve high-quality meals and beverages, adhering to food safety standards.Maintain a...


  • East Ballina, New South Wales, Australia RSL Lifecare Full time

    About RSL LifecareRSL LifeCare is a not-for-profit organisation that provides care and services to veterans, seniors, and their families. Our mission is to create proud communities living their best lives.Role OverviewWe are seeking a Cafe Attendant to join our team at Florence Price Gardens in Ballina. As a Cafe Attendant, you will be responsible for...


  • East Ballina, New South Wales, Australia New Horizons Enterprises Limited Full time

    About UsNew Horizons Enterprises Limited is a dynamic not-for-profit organization operating in various areas, including Everyday, Home, Health, Social, Money, and Work.Our mission is to empower individuals by providing them with the necessary support and resources to live their lives to the fullest.Job SummaryWe are seeking a skilled Customer Experience...


  • East Ballina, New South Wales, Australia Oceania Ground Force Full time

    OverviewOceania Ground Force is a leading Australian-owned Ground Handling Services Company, dedicated to delivering exceptional services to airlines. With over 25 years of experience and a team of over 500 employees, we pride ourselves on our commitment to quality, safety, and customer satisfaction.About the RoleWe are seeking an experienced Airport...


  • East Ballina, New South Wales, Australia EG Australia Full time

    We are seeking a Customer Experience Ambassador to join our frontline Fuel team at our Ballina store in NSW.As a key member of our team, you will be responsible for delivering brilliant customer service and promoting products and fantastic deals in store. Your role will also involve operating point of sale, monitoring fuel/stock deliveries, and ensuring a...


  • East Ballina, New South Wales, Australia Bupa Full time

    About Bupa BallinaBupa Ballina is a premier care home located in the scenic seaside town of Ballina on the North Coast of NSW. Our tropical landscape and beautiful surroundings make it an ideal place to live and work.Job SummaryWe are seeking a Hospitality Service Assistant to join our team, providing exceptional support to our residents by delivering...


  • East Ballina, New South Wales, Australia Oceania Ground Force Full time

    OverviewOceania Ground Force is a leading Australian-owned Ground Handling Services Company committed to delivering exceptional services to top airlines.


  • East Ballina, New South Wales, Australia Oceania Ground Force Full time

    Delivering exceptional customer experiences is at the heart of our operations at Oceania Ground Force, a leading Australian-owned Ground Handling Services Company. We are seeking a skilled Airport Customer Experience Associate to join our team and contribute to the success of our airline partners.We offer a competitive salary package, including an hourly...

  • Customer Experience

    4 weeks ago


    East Ballina, New South Wales, Australia New Horizons Enterprises Limited Full time

    Customer Experience & Engagement Lead We are redefining the ways in which we engage with our customers and deliver our groundbreaking services. As a result, we have created a new role: Customer Experience & Engagement Lead for our Homes & Lifestyle service. This role is as much about mindset as skillset, philosophy as much as action, and values as much as...

  • Customer Experience

    3 weeks ago


    East Ballina, New South Wales, Australia New Horizons Enterprises Limited Full time

    Customer Experience & Engagement Lead Requisition ID: req7748 Employment Type: Permanent Full-TimeWe redefined customer engagement and service delivery, creating the Customer Experience & Engagement Lead role for our Homes & Lifestyle service (Supported Independent Living (SIL)).This role combines mindset and skillset, philosophy and action, values and...