Customer Experience Manager

5 days ago

East Ballina, New South Wales, Australia New Horizons Enterprises Limited Full time

Customer Experience Manager

We are redefining the ways in which we engage with our customers and deliver groundbreaking services, resulting in a new role: Customer Experience & Engagement Lead for our Homes & Lifestyle service (Supported Independent Living).

This role combines mindset and skillset, philosophy and action, values and technical requirements. If you have a strong sense of responsibility and accountability, can maintain focus on customer choice and wellbeing, this may be an excellent opportunity.

About You:

  • Have a qualification in disability services, community services, aged care, or comparable experience.
  • You have hands-on experience engaging with people with complex needs.
  • You are confident, able to make independent decisions while on the job, and adept at recognising when to escalate to safeguard a customer's wellbeing.
  • You are purpose-driven, seeking to make a positive impact on customers' lives.
  • You are reliable, with good availability – day, afternoon, evening, night, and weekend shifts are available.
  • You have a valid NSW Drivers C class licence, as part of your role will involve driving customers to and from appointments, outings, and other reasons.

What We're Offering:

  • Permanent part-time roles with above award and penalty rates.
  • Salary packaging for up to $15,900 NFP tax exemption.
  • A rewards program that acknowledges your achievements.
  • A strong focus on wellbeing, including a generous discount program for fitness and wellness partners.
  • Opportunities for career growth through mentoring and professional development.
  • Variety of shifts available, as we work 24/7.

About New Horizons Enterprises Limited:

New Horizons has provided diverse services for thousands of customers across New South Wales and Queensland for over 55 years. We operate in various areas, striving to empower people to do what they need to and want to. Our goal is to treat every interaction as an experience contributing positively to someone's life.

Wellbeing is at the heart of everything we do, for both our customers and employees. We value diversity and encourage applications from all backgrounds. Our workforce reflects the local communities we serve. If you're interested in joining our culture with brilliant values, please apply.

We require cleared police checks, NDIS Worker Check, and Working with Children Check for all employees. Our team can help coordinate these checks if needed.

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