Customer Experience Specialist

3 days ago


East Ballina, New South Wales, Australia New Horizons Enterprises Limited Full time

Unleash Your Potential as a Customer Experience Specialist



New Horizons Enterprises Limited is redefining the way we engage with our customers and deliver our groundbreaking services. We're seeking an experienced and passionate individual to join our team as a Customer Experience Specialist in our Homes & Lifestyle service (Supported Independent Living (SIL)).



This role is about creating an environment where customer choice is paramount, and they have space to create a home and lifestyle they love. You will be responsible for effectively engaging with people with complex needs, making independent decisions while on the job, and safeguarding customers' wellbeing.



About You:




  • You have a qualification in disability services, community services, aged care, or comparable experience.
  • You have hands-on experience in effectively engaging with people with complex needs.
  • You are confident and able to make independent decisions while on the job, and adept at recognising when to escalate to ensure customer safety.
  • You are purpose-driven, seeking to make a positive impact on the lives of customers.
  • You are reliable, with good availability – we offer day, afternoon, evening, night, and weekend shifts.
  • You hold a valid NSW Drivers C class licence, which is essential for driving customers to and from appointments, outings, and other activities.


About New Horizons Enterprises Limited:



We've been empowering individuals for 55 years through our diverse range of services across New South Wales and Queensland. Our mission is to provide a safe and supportive environment that enables people to thrive. We value diversity and encourage applications from all qualified candidates, including those with culturally and linguistically diverse backgrounds.



What We Offer:



As a Customer Experience Specialist, you can expect a competitive salary package, with above-the-award rates and penalty rates for permanent part-time roles. You'll also enjoy rewards for your achievements, opportunities for career growth through mentoring and professional development, and a generous discount program for fitness and wellness partners.



Salary Range: AU$65,000 - AU$85,000 per annum (dependent on qualifications and experience)



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