Customer Experience

3 weeks ago


East Ballina, New South Wales, Australia New Horizons Enterprises Limited Full time

Customer Experience & Engagement Lead

We are redefining the ways in which we engage with our customers and deliver our groundbreaking services. As a result, we have created a new role: Customer Experience & Engagement Lead for our Homes & Lifestyle service. This role is as much about mindset as skillset, philosophy as much as action, and values as much as technical requirements.

Key responsibilities include:

  • Qualification in disability services, community services, aged care, or comparable experience
  • Hands-on experience in effectively engaging with people with complex needs
  • Confidence in making independent decisions while on the job, with the primary purpose being to safeguard a customer's wellbeing
  • Purpose-driven, seeking to make a positive impact on the lives of customers
  • Reliability, with good availability for day, afternoon, evening, night, and weekend shifts
  • Valid NSW Drivers C class licence, required for driving customers to and from appointments, on outings, and for various other reasons

We offer a range of benefits to support your career growth and wellbeing:

  • Permanent part-time roles available with above the award and penalty rates
  • Salary packaging for up to $15,900 NFP tax exemption
  • Rewards program recognising your achievements
  • Strong focus on wellbeing, including a generous discount program for fitness and wellness partners
  • Opportunity to grow your career through mentoring and professional development
  • Variety of shifts available, working 24/7

About New Horizons Enterprises Limited

We've been providing a diverse range of services for thousands of customers across New South Wales and Queensland for 55 years. Our end goal is to empower people to do what they need to, and importantly, what they want to. We treat every interaction as an experience that positively contributes to someone's life.



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