Customer Experience

2 weeks ago


East Ballina, New South Wales, Australia New Horizons Enterprises Limited Full time

Customer Experience & Engagement Lead
Requisition ID: req7748
Employment Type: Permanent Full-Time

We redefined customer engagement and service delivery, creating the Customer Experience & Engagement Lead role for our Homes & Lifestyle service (Supported Independent Living (SIL)).

This role combines mindset and skillset, philosophy and action, values and technical requirements. If you have a strong sense of responsibility and accountability, focus on customer choice and wellbeing, then this role may be suitable.

About You:

  • Qualification in disability services, community services, aged care, or comparable experience.
  • Hands-on experience engaging with people with complex needs.
  • Confident decision-making while safeguarding customer wellbeing.
  • Purpose-driven and committed to positive impact.
  • Reliable with good availability for day, afternoon, evening, night, and weekend shifts.
  • Valid NSW Drivers C class licence for customer transport.

What We Offer:

  • Permanent part-time roles with above award and penalty rates.
  • Salary packaging for increased take-home pay (up to $15,900 NFP tax exemption).
  • Recognition through rewards program.
  • Wellbeing focus with discounts for fitness and wellness partners.
  • Career growth opportunities through mentoring and professional development.
  • 24/7 shift variety.

About New Horizons Enterprises Limited

New Horizons has provided diverse services for thousands of customers across New South Wales and Queensland for 55 years. We operate in Everyday, Home, Health, Social, Money, and Work areas, empowering people to do what they need and want. Wellbeing is our core focus for both customers and employees.



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