Strategic Customer Success Lead

1 month ago

Sydney, New South Wales, Australia Deputy Full time

Customer Success Leadership Role

This leadership position is responsible for developing and executing the overall Customer Success strategy in the APAC region. The successful candidate will drive expansion and customer health, aligning it with the company’s goals and objectives.

  • Develop and execute the overall Customer Success strategy for the APAC region, focusing on expansion and customer health.
  • Lead a team to ensure they have the tools, resources, and support needed to deliver exceptional results.
  • Define and track key performance metrics related to customer satisfaction, retention, upsell/cross-sell, renewals, team performance, and customer advocacy.
  • Collaborate with Sales, Product, Operations, Support, and Implementation teams to drive customer adoption and value realization.
  • Identify opportunities to expand revenue within existing accounts through upselling, cross-selling, and value-based selling strategies.
  • Establish and maintain strong relationships with key stakeholders at customer organizations, serving as a trusted advisor and advocate for their success.
  • Implement processes and systems to enhance operational efficiency, scalability, and customer insights within the Customer Success function.
  • Stay informed about industry trends, best practices, and customer feedback to continuously improve the customer experience and drive innovation.

Requirements

  • Bachelor’s degree in Business Administration or management, or a related field;
  • 5+ years of experience in a leadership role within Customer Success, Account Management, or a related field, preferably in a B2B SaaS and technically complex environment.
  • Proven track record of building and scaling customer success teams, driving customer satisfaction, retention, and revenue growth.
  • Strong strategic planning and execution skills, with the ability to develop and implement effective customer success strategies.
  • Excellent communication, negotiation, and relationship-building skills, with a customer-centric mindset.
  • Experience working cross-functionally with Sales, Product, and Implementation teams to drive customer success.
  • Results-oriented mindset with a focus on continuous improvement and innovation.
  • Experience with customer success platforms, CRM systems, and other relevant tools and technologies.

  • Strategic Customer Success Lead for Enterprise Software

    4 weeks ago

    Sydney, New South Wales, Australia Atlassian Full time

    About the RoleWe are seeking a Strategic Customer Success Lead to join our team at Atlassian. As a trusted advisor, you will work closely with C-suite and executive-level customers to ensure they realize maximum value from our platform.Key ResponsibilitiesDevelop Trusted Advisor Relationships: Foster long-term partnerships with high-value customers,...

  • Strategic Customer Success Consultant

    3 weeks ago

    Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

    Unlock Business Potential with a Customer-Focused Approach SS&C Blue Prism is seeking an experienced professional to drive customer success and deliver strategic value in our top-rated software organization. We are looking for a Customer Success Manager/Customer Success Director who will be responsible for elevating the customer experience within SS&C Blue...

  • Customer Success Lead

    3 weeks ago

    Sydney, New South Wales, Australia Cisco Full time

    Unlock Business Outcomes with CiscoCisco is reshaping its Customer Experience (CX) Operating Model to deliver more personalized, proactive, and predictive interactions. As a key player in this journey, focus on value creation for customers across the whole portfolio of products, software, and services.As a Customer Success Lead, you will play a crucial role...

  • Customer Success Lead

    3 weeks ago

    Sydney, New South Wales, Australia Care+Wear Full time

    Care+Wear is a rapidly expanding startup in the heart of NYC dedicated to enhancing patient comfort and satisfaction through innovative healthwear solutions.Job SummaryWe are seeking an exceptionally detail-oriented and intellectually curious individual to spearhead implementations and drive customer success for our healthcare partners. As a key member of...

  • Strategic Commercial Customer Success Professional

    4 weeks ago

    Sydney, New South Wales, Australia Procore Technologies Full time

    Drive Success in Commercial ConstructionWe're seeking a highly skilled Strategic Commercial Customer Success Professional to drive the success of Procore's strategic commercial customers. In this role, you'll be the product champion of Procore and serve as a subject matter expert, helping organisations understand best practices around construction technology...

  • Strategic Customer Success Manager

    1 month ago

    Sydney, New South Wales, Australia iManage Full time

    We are seeking an experienced Strategic Customer Success Manager to join our global team. This role is a fantastic opportunity for a motivated individual who is passionate about customer success and has a proven track record of driving adoption and value realization in cloud-based solutions.Key Responsibilities:Collaborate with the global Customer Success...

  • Strategic Customer Success Professional

    2 months ago

    Sydney, New South Wales, Australia Dynatrace Full time

    Job DescriptionWe aim to revolutionize the traditional post-sales customer journey, and we need your help. As a Strategic Customer Success Manager, you will be at the core of this approach, responsible for ensuring our largest, most complex customers realize the value of their Dynatrace investment.To excel in this role, you will need to be a seasoned...

  • Strategic Account Manager

    3 weeks ago

    Sydney, New South Wales, Australia Blue Prism Pty. Ltd Full time

    SS&C Blue Prism is a leading provider of digital workforce solutions. We are seeking an experienced Strategic Account Manager to join our team, based in Windsor, Connecticut. The ideal candidate will have 5+ years of relevant customer-facing experience and a background in customer success practice with extensive analytical and strategic experience.About the...

  • Customer Success Lead

    4 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    Are you a results-driven leader with a passion for customer success? We're looking for a Senior Customer Success Manager to join our team at REA Group.About the RoleThis is an exciting opportunity to lead a team of Customer Success Consultants, responsible for driving platform adoption and usage by REA customers. You will work closely with key stakeholders...

  • Strategic Customer Success Professional

    3 weeks ago

    Sydney, New South Wales, Australia Diligent Full time

    About DiligentDiligent is the leading provider of governance, risk, compliance, audit and ESG solutions. Our SaaS platform empowers over 1 million users and 700,000 board members and leaders with a unified view of their organization's GRC practices. This enables them to make informed decisions quickly.We are driven by a passion for making a positive impact....

  • Director of ANZ Customer Success and Strategic Growth

    3 weeks ago

    Sydney, New South Wales, Australia Okta Full time

    About OktaOkta is a leading provider of identity and access management solutions, empowering organizations to securely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world.We celebrate a variety...

  • Customer Success Strategist

    4 weeks ago

    Sydney, New South Wales, Australia SS&C Technologies Holdings Full time

    Job OverviewAbout SS&C Technologies HoldingsSS&C Blue Prism is a leading provider of digital transformation solutions. We help our customers unlock their full potential by empowering them with cutting-edge technology and expert guidance.Estimated Salary Range$120,000 - $180,000 per annum, based on experience and location.Job DescriptionKey...

  • Strategic Enterprise Success Strategist

    4 weeks ago

    Sydney, New South Wales, Australia Atlassian Full time

    Job DescriptionWe are seeking a skilled Strategic Enterprise Success Strategist to join our team.This role involves developing and executing strategic plans to drive customer success and growth. You will work closely with customers, sales teams, and internal stakeholders to ensure seamless adoption and expansion of our Atlassian solutions.

  • Customer Success Team Lead

    4 weeks ago

    Sydney, New South Wales, Australia Atomi Full time

    Unlock Your Potential in EdtechWe are Atomi, a pioneering force in the Edtech industry. Our mission is to revolutionize learning by leveraging technology and creativity. We empower educators, students, and parents to unlock their full potential.Sydney or Remote, AustraliaAbout the RoleThe Customer Success Team Lead will play a pivotal role in shaping our...

  • Customer Success Director NSW

    4 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    About the RoleAt REA Group, we're on a mission to shape the future of real estate. As a Customer Success Director NSW, you'll play a pivotal role in driving our Customer Success strategy across Sydney and beyond.The ideal candidate will have a proven track record in leadership, with a strong background in Customer Success or Account Management. You'll be...

  • Customer Success Strategist

    3 weeks ago

    Sydney, New South Wales, Australia REA Group Full time

    About REA GroupREA Group is a leading digital business, specialising in property. With a strong focus on innovation and customer satisfaction, we're changing the way people experience property.We're committed to providing a working environment that values diversity, equity, and inclusion. Our teams are diverse and dynamic, with a wide range of perspectives...

  • Box Customer Success Lead

    7 days ago

    Sydney, New South Wales, Australia Box Full time

    This is a unique opportunity to work as a Box Customer Success Lead, joining one of the leading companies in Australia. With an amazing team that continues to grow rapidly, you will be part of the chance to join right as the company takes off.**Company Overview:** We are looking for a seasoned professional who understands the value of nurturing customer...

  • Customer Success Leader

    7 days ago

    Sydney, New South Wales, Australia Intuit Full time

    We are seeking a seasoned Customer Success Leader to join our team at Intuit.About the RoleThe ideal candidate will have a proven track record of managing and implementing strategic programs that drive world-class digital and expert-led customer experiences. You will partner with stakeholders from across the business to positively influence change by...

  • Customer Success Manager Lead

    3 weeks ago

    Sydney, New South Wales, Australia Aircall Full time

    Aircall is a leading company in the Australian market, empowering customers with support and tools to succeed with their platform. As a Customer Success Manager Lead, you will join a rapidly growing team and play a key role in nurturing customer relationships, ensuring customer growth, and delivering an exceptional experience that aligns with their unique...

  • Customer Success Professional

    4 weeks ago

    Sydney, New South Wales, Australia Logicalis Australia Pty Ltd Full time

    About the RoleWe are seeking a highly motivated Customer Success Manager to join our Sydney-based team. As a key member of our customer success program, you will be responsible for building and maintaining strong relationships with assigned customers, driving customer satisfaction, and ensuring the successful adoption of our solutions.Key...