Customer Success Team Lead

4 weeks ago

Sydney, New South Wales, Australia Atomi Full time
Unlock Your Potential in Edtech

We are Atomi, a pioneering force in the Edtech industry. Our mission is to revolutionize learning by leveraging technology and creativity. We empower educators, students, and parents to unlock their full potential.

Sydney or Remote, Australia

About the Role

The Customer Success Team Lead will play a pivotal role in shaping our School Partnerships team's success. Reporting directly to the Head of School Partnerships, you will lead a team of Customer Success Managers across multiple states in Australia. As the glue that bonds your team together across regions, you will foster collaboration and drive growth.

Your primary responsibility will be to manage and renew existing customers, ensuring seamless relationships and maximizing opportunities for growth. With a deep understanding of customer needs and preferences, you will develop strategies to enhance customer satisfaction and loyalty.

This is an exceptional opportunity for a seasoned professional with a track record in sales and leadership. If you have experience in Customer Success or Account Management leadership within a SaaS business, we want to hear from you

Key Responsibilities
  • Develop and execute strategies to meet renewal targets and drive customer growth.
  • Lead cross-functional teams to optimize the customer experience.
  • Foster strong relationships with Product and Educational Content teams to stay informed about new opportunities.
  • Analyze customer data to identify areas for improvement and implement changes.
  • Train and coach Customer Success Managers to ensure they hit their targets and deliver exceptional customer service.
  • Champion best-in-class processes and efficiency initiatives.
  • Collaborate with the broader Atomi business, including Sales, Marketing, and Product teams.
Requirements
  • Demonstrable track record in sales and leadership roles.
  • Experience in Customer Success or Account Management leadership within a SaaS business.
  • Proven success leading and developing a team of Customer Success Managers.
  • Ability to work in fast-paced environments, prioritizing tasks and adapting quickly.
  • Excellent communication and presentation skills.
  • Familiarity with CRM systems, preferably HubSpot.
Benefits
  • A competitive salary of $120,000 - $180,000 per annum (negotiable based on experience).
  • Tailored flexibility, allowing you to balance work and personal life.
  • Generous leave options, including unlimited paid leave as a permanent team member.
  • Location independence, working from Sydney, interstate, or remotely.
  • Ongoing opportunities for growth and development.
  • Holistic wellbeing support through our comprehensive employee assistance program subscription.
  • 14 weeks of paid parental leave, with additional leave for birthing parents.
  • Free access to Atomi services for you and your family.
About Us

We are a dynamic and innovative company, passionate about empowering learners. Our culture values diversity, inclusivity, and collaboration. If you share our vision and are ready to take your career to the next level, apply now

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