Customer Success Professional

7 days ago


Sydney, New South Wales, Australia Logicalis Australia Pty Ltd Full time
About the Role

We are seeking a highly motivated Customer Success Manager to join our Sydney-based team. As a key member of our customer success program, you will be responsible for building and maintaining strong relationships with assigned customers, driving customer satisfaction, and ensuring the successful adoption of our solutions.

Key Responsibilities
  • Develop and execute strategic plans to drive customer growth and satisfaction.
  • Collaborate with internal teams to ensure seamless customer onboarding, implementation, and ongoing support.
  • Provide product demonstrations, training, and best practices to help customers fully leverage our offerings.
  • Monitor customer health and engagement, identify potential risks or opportunities, and take proactive measures to mitigate churn and drive customer retention.
Requirements
  • Proven experience in a customer-facing role, such as customer success, account management, sales, or operations.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively engage with stakeholders at all levels.
  • Strong problem-solving and critical-thinking abilities, with a focus on delivering solutions and value to customers.
  • Demonstrated ability to understand customer needs and translate them into actionable strategies.
What We Offer
  • A competitive salary range: $80,000 - $120,000 per annum, depending on experience.
  • An attractive benefits package, including equal paid parental leave, flexible work arrangements, and investment in your leadership and career through our Grow program.
About Us

At Logicalis Australia, we're not just changing the game—we're driving the future of technology. As the Architects of ChangeTM, our mission is clear: to become the leading technology services provider and employer in the Asia-Pacific (APAC) region.



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