Strategic Account Manager

12 hours ago

Sydney, New South Wales, Australia Blue Prism Pty. Ltd Full time

SS&C Blue Prism is a leading provider of digital workforce solutions. We are seeking an experienced Strategic Account Manager to join our team, based in Windsor, Connecticut. The ideal candidate will have 5+ years of relevant customer-facing experience and a background in customer success practice with extensive analytical and strategic experience.

About the Role

The successful candidate will be responsible for elevating the customer experience within our strategic accounts and ensuring our customers derive maximum business benefit from their digital workforce. This includes identifying customers' desired outcomes, creating success plans, delivering and measuring ROI, and being a trusted partner for customers in finding use cases and matching product functionalities.

Key Responsibilities:

  • Becoming a trusted advisor by identifying customers' desired outcomes and collaboratively creating success plans to achieve those outcomes.
  • Delivering, measuring, and communicating ROI for our customers throughout the customer lifecycle.
  • Being the trusted partner for customers in finding use cases and matching product functionalities, and how to align use cases with relevant best practices.
  • Ensuring customers derive maximum business benefit from their digital workforce, thus contributing to their long-term loyalty and reference-ability.
  • Owning customer success planning and execution and working closely with sales, partners, support teams, professional services, customer experience, and product management teams on development and execution of account strategy, driving customer retention and expansion.
  • Strategically identifying new expansion opportunities within the existing customer base and collaborating with sales teams to ensure growth attainment.
  • Accurately representing the voice of customers inside SS&C Blue Prism.

Requirements

We are looking for a highly motivated and results-driven individual with excellent communication and analytical skills. The ideal candidate will have:

  • 5+ years of relevant customer-facing experience within a top-rated software or consulting organization.
  • A background in customer success practice with extensive analytical and strategic experience.
  • A proven ability to build and own value-based customer programs and manage customer relationships throughout a lifecycle.
  • Flexibility to work in a rapidly changing, complex environment.
  • A passion for driving customer outcomes and promoting a customer-centric organization.
  • Ability to analyze, interpret, and capture insights from large amounts of data.
  • An ability to create structure in ambiguous situations and implement programs or professional services engagements to drive success.
  • Excellent verbal and written communication skills.
  • Collaborative, team-oriented mindset, demonstrating integrity and a commitment to values.

Estimated Salary: $120,000 - $180,000 per annum

SS&C Technologies offers excellent benefits, including health, dental, 401k plan, tuition reimbursement, and professional development opportunities. We are an equal employment opportunity employer and do not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.

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