Front Office Team Member

3 weeks ago


Sydney, New South Wales, Australia Accor Full time

Accor Hotels, the world's largest and fastest-growing hotel group, offers an exceptional opportunity to develop your career at Novotel & ibis Sydney Darling Harbour. With a network of over 5000 properties in more than 100 countries, you'll have the chance to #WorkYourWay across various roles and brands.

The company is located in the heart of Darling Harbour, surrounded by tourist attractions, restaurants, and bars. Our flagship property in Australia offers a range of benefits, including discounted accommodation and food & beverage from day one.

Job Summary

We're seeking a dynamic and energetic team member to join our busy Front Office team as a Full Time All-Rounder. This role will involve delivering exceptional customer service, maintaining control of guest and hotel accounts, and ensuring accurate and timely posting of charges.

Key Responsibilities:
  • Provide quality service to guests, responding promptly and courteously to their requests during check-in, check-out, and throughout their stay.
  • Attend to incoming calls in a professional and polite manner, striving to provide total customer satisfaction.
Requirements

To be successful in this role, you'll need excellent communication, interpersonal, and time management skills. You should be friendly and positive, with a passion for the hospitality industry and a drive to deliver exceptional customer satisfaction.

You'll also need to be flexible, willing to work various rostered shifts, including early mornings, late evenings, and weekends.

What We Offer

We offer a competitive salary of $AUD 60,000 - $80,000 per annum, depending on experience, plus benefits such as:

  • A terrific working environment in the beautiful Darling Harbour precinct.
  • The opportunity to develop yourself at Accor's flagship property in Australia, working with an exceptional team.
  • Discounted accommodation and food & beverage from day one.

We're committed to creating an inclusive workplace, offering reasonable adjustments to support you in your career. If you require any adjustments during the recruitment process, please let us know.



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