Front Office Operations Manager

1 week ago

Sydney, New South Wales, Australia Stamford Hotels and Resorts Full time

About Stamford Hotels and Resorts

">

Awarded for its outstanding service and facilities, our hotel features 18th Century Louis XV and Georgian antiques, and houses one of Australia's largest private collections of fine art.

Stamford Hotels and Resorts welcomes people who share our passion and who have a positive approach to simply exceptional service, as well as those who take ownership and pride in what they do.

We are looking for an experienced Front Office Team Leader or Supervisor in a 5-star environment wanting to step up to the next challenge.

Job Description
  • We are seeking a highly motivated individual to join our team as an Assistant Manager/Duty Manager.

The successful applicant will be responsible for ensuring all services offered by the Front Office Team are carried out with the utmost efficiency and to the standards set by the Group.

This role will suit a hospitality-driven professional that possesses the initiative and ambition to lead a dynamic team.

You will report to the Front Office Manager, and your duties will include:

  • Assisting the Front Office Manager in conducting departmental training sessions;
  • Holding daily department briefings;
  • Participating actively towards reducing guest dissatisfaction, and the preparation and execution of action plans;
  • Coordinating security, emergency evacuation procedures and dealing with any issues as they arise;
  • Being responsible for Workplace Health and Safety reporting, documentation, and communication of all accidents within the Hotel;
  • Actively upselling and encouraging upselling within the Front Office Team;
  • Empowering the Front Office Team, within clearly defined parameters, to do anything to make the guests' stay more comfortable and beyond expectation;
  • Continuously striving to improve departmental operations and increase the standards of service provided to all external and internal guests.

We offer a competitive salary package of AUD $70,000 - $80,000 per annum, plus benefits including great employee discounts on food and beverage at all Stamford Hotels & Resorts, dry cleaning for business attire, free duty meals, discounted parking, and learning and development opportunities.

Requirements
  • Previous experience as a Front Office Team Leader/Supervisor is essential;
  • Strong time management and task prioritization skills;
  • Ability to work independently and to manage a team;
  • Strong attention to detail, and numerical, analytical and problem-solving skills;
  • Natural ability to motivate the Team;
  • Capacity to interact professionally with customers, team members and management;
  • Proficiency use of Hotel systems, especially OPERA, and advanced knowledge of Microsoft Excel;
  • Current NSW Responsible Service of Alcohol (RSA) or willing to obtain one;
  • NSW Full Drivers Licence.

  • Operations Manager

    3 weeks ago

    Sydney, New South Wales, Australia Novotel Full time

    Operations Manager - Front OfficeWe are seeking an experienced and energetic Operations Manager - Front Office to join our team on a Full-Time basis at Novotel Sydney Darling Square.About UsNovotel Sydney Darling Square is conveniently located amongst Sydney's CBD, Darling Harbour, Darling Square and ICC precincts. Our 230 contemporary accommodation rooms...

  • Front Office Operations Manager

    3 weeks ago

    Sydney, New South Wales, Australia Novotel Full time

    Company OverviewNovotel Sydney Darling Square is a leading hotel located in the heart of Sydney, offering a unique blend of comfort, convenience, and personalized service. Our hotel boasts 230 contemporary rooms overlooking the picturesque Darling Square precinct and The Chinese Garden of Friendship.About the RoleWe are seeking an experienced Assistant...

  • Senior Front Office Operations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Marriott Full time

    OverviewWe are seeking a highly skilled and experienced Senior Front Office Operations Manager to join our team at Marriott International. As a senior leader, you will be responsible for overseeing the front office operations, ensuring seamless guest experiences, and driving business growth.

  • Front Office Operations Manager

    3 weeks ago

    Sydney, New South Wales, Australia Wyndham Destinations Full time

    At Wyndham Destinations, we're dedicated to delivering exceptional customer experiences and putting the world on vacation.Salary: $80,000 - $110,000 per year (dependent on experience)Job DescriptionWe're seeking a highly skilled Front Office Operations Manager to join our Sydney team. As a key member of our front office team, you'll be responsible for...

  • Front Office Operations Supervisor

    1 month ago

    Sydney, New South Wales, Australia Marriott Full time

    Job Summary:The Front Office Manager Assistant is responsible for supporting the successful completion of daily shift requirements, ensuring guest and employee satisfaction, and achieving operating budgets. This role is a key member of the front office team, contributing to the delivery of exceptional guest experiences.Key Responsibilities:Supporting Front...

  • Front Office Operations Manager

    3 weeks ago

    Sydney, New South Wales, Australia Hyatt Full time

    Company OverviewHyatt Regency Sydney is a leading hotel in Australia's Central Business District, boasting 878 guestrooms and over 3,700 sq m of meeting and event space. As part of an international group, we offer endless career opportunities.SalaryThe estimated salary for this role is around AU$80,000 - AU$110,000 per annum, depending on experience.Job...

  • Senior Front Office Operations Manager

    4 weeks ago

    Sydney, New South Wales, Australia Crystalbrook Collection Hotels Full time

    About the RoleCrystalbrook Collection Hotels is seeking an exceptional Assistant Front Office Manager to join our team. As a key member of our Front Office team, you will be responsible for delivering an outstanding guest experience and ensuring seamless hotel operations.Key Responsibilities:Guest Service Excellence: Provide exceptional service to guests,...

  • Front Office Operations Manager

    1 week ago

    Sydney, New South Wales, Australia Novotel Full time

    Company OverviewLocated in the heart of Sydney's CBD, Novotel Sydney Darling Square is a renowned hotel that offers an unparalleled experience for its guests. With a focus on providing exceptional service and memorable stays, we are seeking an experienced Front Office Operations Manager to join our team.

  • Hotel Front Office Operations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Marriott Full time

    About Marriott InternationalMarriott Hotels is a leading hospitality brand that strives to elevate the art of hospitality by innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.Career OpportunitiesWe are proud to offer career opportunities for talented individuals who share our passion for delivering...

  • Hotel Duty Manager | Front Office Operations

    3 weeks ago

    Sydney, New South Wales, Australia Crystalbrook Collection Hotels Full time

    Job TitleFront Office Duty ManagerJob SummaryWe are seeking a skilled Front Office Duty Manager to oversee the efficient operation of our Front Office department. The successful candidate will have a strong background in hotel management, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key...

  • Front Office Operations Director

    3 weeks ago

    Sydney, New South Wales, Australia Marriott Full time

    Job SummaryWe are seeking a seasoned and results-driven Front Office Operations Director to join our team at Marriott International. In this key leadership role, you will be responsible for overseeing all front office functions and staff, including Bell Staff, At Your Service (Switchboard Operations), and Front Desk.

  • Front Office Operations Lead

    2 weeks ago

    Sydney, New South Wales, Australia Stamford Hotels and Resorts Full time

    About Sir Stamford at Circular QuaySurrounded by the Royal Botanic Gardens, Sydney Harbour and the city skyline, Sir Stamford Circular Quay boasts an 18th Century Louis XV and Georgian antique setting with one of Australia's largest private collections of fine art.This is a prime opportunity for a hospitality-driven professional to lead our dynamic Front...

  • Front Office Operations Manager

    1 month ago

    Sydney, New South Wales, Australia Accor Full time

    Embark on a Journey with Sofitel Sydney WentworthWe are currently undergoing a transformation to deliver an outstanding luxury service to our guests. As our onsite full-time Assistant Front Office Manager, you will ensure an exceptional experience for our guests, providing excellent customer service. Your responsibilities will include:Supervising guest...

  • Front Office Director

    3 weeks ago

    Sydney, New South Wales, Australia Marriott Full time

    Role OverviewWe are seeking a highly skilled Front Office Director to join our team at Marriott International.Job Summary:This leadership role is responsible for overseeing all front office functions and staff, including Bell Staff, At Your Service (Switchboard Operations), and Front Desk. The ideal candidate will have a strong background in hotel operations...

  • Executive Front Office Manager

    3 weeks ago

    Sydney, New South Wales, Australia Hilton Hotels Full time

    Front Office Duty ManagerThe estimated annual salary for this role is $80,000-$120,000, depending on experience and qualifications.About the RoleThis challenging and rewarding position will see you overseeing the day-to-day operations of our front office team, ensuring exceptional guest experiences and maintaining high standards of service quality. As a...

  • Sydney Front Office Operations Manager

    3 weeks ago

    Sydney, New South Wales, Australia Wyndham Destinations Full time

    We're Putting the World on Vacation At Wyndham Destinations, our mission is to deliver exceptional experiences for travelers worldwide. As a key member of our Sydney team, you'll play a vital role in ensuring the smooth operation of our front office.About the RoleThis permanent, full-time opportunity offers an immediate start with competitive salary and...

  • Sydney CBD Front Office Operations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Grupo Mantra Full time

    Company OverviewAccor is a world leader in the hospitality industry, with over 5,000 hotels and 10,000 restaurants and bars across 110 countries. The company offers a diverse portfolio of brands and employs more than 300,000 people worldwide.About Mantra 2 Bond StreetMantra 2 Bond Street is a proud member of Accor and offers accommodation in Sydney's premier...

  • Senior Front Office Manager

    2 weeks ago

    Sydney, New South Wales, Australia Marriott Full time

    Company OverviewMarriott International is a renowned hospitality company with a legacy of excellence in delivering exceptional guest experiences. Our luxury portfolio, including JW Marriott, offers unparalleled opportunities for career growth and development.Salary: $85,000 - $110,000 per annum, depending on experience and qualifications.Job Description:We...

  • Luxury Hotel Front Office Manager

    3 weeks ago

    Sydney, New South Wales, Australia Accor Full time

    We are seeking a highly skilled and experienced Assistant Front Office Manager to join our team at Sofitel Sydney Wentworth, a 5-star international hotel located in the heart of Sydney. As an integral part of our Front Office operation, you will be responsible for ensuring exceptional guest experiences, providing excellent customer service, and driving...

  • Front Office Manager Lead

    3 weeks ago

    Sydney, New South Wales, Australia Marriott Full time

    Job SummaryWe are seeking a highly skilled Front Office Manager Lead to join our team at Marriott. As a key member of our front desk operations, you will be responsible for leading and assisting with the successful completion of daily shift requirements.About the RoleThis is a challenging role that requires strong leadership and communication skills to...