Front Office Team Lead

1 month ago

Sydney, New South Wales, Australia Marriott International Full time

At Marriott International, we're committed to putting people first. As a Front Office Supervisor, you'll play a vital role in delivering exceptional customer experiences and driving hotel operations.

About the Role

We're looking for a highly motivated and experienced individual to join our front office team as a supervisor. In this role, you'll be responsible for overseeing daily operations, leading a team of front office staff, and ensuring seamless guest experiences.

Key Responsibilities:
  • Lead and motivate a high-performing team of front office staff to deliver exceptional customer service and achieve business objectives.
  • Develop and implement effective strategies to drive revenue growth, improve operational efficiency, and enhance guest satisfaction.
  • Manage day-to-day front office operations, including check-in/check-out processes, room assignments, and inventory control.
  • Collaborate with other departments to ensure seamless communication and coordination of services.
  • Maintain accurate records, reports, and data entry as required.
Requirements:
  • 3+ years of experience in a similar supervisory role within the hospitality industry.
  • Strong leadership and interpersonal skills, with the ability to motivate and develop a high-performing team.
  • Excellent communication and problem-solving skills, with the ability to work effectively under pressure.
  • High school diploma or equivalent required; degree preferred.
  • Australian working rights are essential.
About Our Benefits:
  • Competitive salary: $60,000 - $80,000 per annum (dependent on experience).
  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group).
  • Flexible working hours and opportunities for career advancement.
  • Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
About Us:

Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. We're a global leader in the hospitality industry, with a diverse range of brands and properties around the world.

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