Front Office Team Lead

4 weeks ago


Sydney, New South Wales, Australia Oaks Hotels Full time

Lead a Team of Front Office Professionals

Oaks Sydney Goldsborough Suites is seeking an experienced and enthusiastic Front Office Manager to lead the Front Office team in Darling Harbour. As the face of our hotel, you will be responsible for ensuring exceptional customer experiences from the moment guests arrive.

This opportunity includes heavily subsidised 1 bedroom CBD accommodation, ideal for a single person or a couple.

Responsibilities include:

  • Providing a warm welcome to guests and ensuring they feel at home
  • Leading the Front Office team to deliver outstanding guest experiences
  • Maintaining professional communication with guests and colleagues
  • Ensuring daily tasks are completed accurately and on time
  • Resolving guest complaints in a timely and professional manner
  • Maintaining accurate guest accounts and assisting with daily reporting
  • Effectively managing team rosters to meet business needs
  • Supporting the Hotel Manager with recruitment and other tasks

About the Role

We are looking for someone with previous supervisory experience in a hotel or resort environment. You will need excellent leadership and team management skills, as well as the ability to inspire and motivate a diverse team.

The ideal candidate will have a passion for delivering exceptional customer service and a commitment to maintaining high standards of professionalism.

What We Offer

A competitive salary of $75,000 + Super, plus heavily subsidised CBD accommodation available. You will also have the opportunity to work with a dynamic and supportive team in a fast-paced environment.

Qualifications and Skills

  • Previous supervisory experience in a hotel or resort environment
  • Excellent leadership and team management skills
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritise tasks effectively
  • Commitment to maintaining high standards of professionalism and customer service

Benefits

In addition to the competitive salary and accommodation package, we offer a range of benefits including access to training and development opportunities and a comprehensive employee assistance program.



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