Front Office Director

1 week ago

Sydney, New South Wales, Australia Marriott Full time
Job Description

We are seeking a highly skilled and experienced Front Office Director to join our team at Marriott International. As a key member of our hotel's leadership, you will be responsible for overseeing the front office operations and ensuring that our guests receive exceptional service.

Key Responsibilities:

  • To manage and direct the front office staff in providing top-notch guest service and exceeding customer expectations.
  • To oversee the daily operations of the front desk, bell staff, and switchboard, ensuring seamless execution and optimal performance.
  • To lead by example and foster a positive work environment that promotes teamwork, open communication, and continuous learning.
  • To develop and implement strategies to improve guest satisfaction, increase revenue, and enhance the overall guest experience.
  • To analyze data and metrics to identify areas for improvement and make informed decisions to drive business growth.

Requirements:

  • 4+ years of experience in a supervisory or management role within the hospitality industry.
  • Demonstrated expertise in front office operations, including customer service, conflict resolution, and team management.
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire teams.
  • A bachelor's degree in hospitality, business administration, or a related field is preferred.

What We Offer:

  • An estimated salary range of $65,000 - $90,000 per annum, commensurate with experience.
  • A comprehensive benefits package, including medical, dental, vision, 401(k), and paid time off.
  • The opportunity to work with a global leader in the hospitality industry and contribute to the success of our iconic brand.

About Us:

Marriott International is a world-renowned hospitality company with a rich history of delivering exceptional experiences to our guests. With over 7,000 properties across 131 countries, we offer unparalleled opportunities for career growth and development. Our commitment to diversity, equity, and inclusion ensures that everyone has an equal chance to succeed and thrive in their careers.

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