Customer Health Manager, Enterprise Support

1 month ago

Sydney, New South Wales, Australia Amazon Full time
About the Role

We are seeking a highly skilled Customer Health Manager to join our AWS Enterprise Support team. As a key member of our team, you will be responsible for designing and delivering programs that improve our customers' operational health globally.

As the Customer Health Manager, you will work closely with our customers and account teams to identify and mitigate potential issues that could impact their experience. You will also establish and maintain a single view of our customers' operational health, allowing leaders to make informed decisions on where to prioritize investment.

Key responsibilities include:

  • Building a single view of our customers' operational health
  • Establishing new mechanisms for inspecting customer health
  • Advocating for customers internally and representing their voice
  • Driving our most critical escalation process during service disruption
  • Prioritizing, managing, and owning emerging and developing key customer risks/issues from start to finish

We are looking for a highly motivated and results-driven individual who is passionate about customer advocacy and operational excellence. If you have experience in internal enterprise or external customer-facing environments as a technical lead, and are familiar with 24x7 operational services or support environments, we encourage you to apply.

What You'll Do

  • Design and deliver programs that improve our customers' operational health globally
  • Work closely with customers and account teams to identify and mitigate potential issues
  • Establish and maintain a single view of our customers' operational health
  • Drive our most critical escalation process during service disruption
  • Prioritize, manage, and own emerging and developing key customer risks/issues from start to finish

What You'll Need

  • 7+ years of technical engineering experience
  • 7+ years of design/implementation/operations/consulting with distributed applications experience
  • Experience in internal enterprise or external customer-facing environments as a technical lead
  • Experience in 24x7 operational services or support environments

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Our Culture

We value diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels welcome and empowered to do their best work. We believe that diversity and inclusion are essential to our success and are committed to creating a workplace where everyone feels valued and respected.

What We Offer

  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A chance to work with a talented and diverse team

How to Apply

If you're passionate about customer advocacy and operational excellence, and have the skills and experience we're looking for, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role.

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