Customer Experience Advocate

2 months ago


Sydney, New South Wales, Australia Amazon Full time
About the Role

Job Summary

We are seeking a highly skilled Customer Health Manager to join our AWS Enterprise Support team. In this role, you will be responsible for designing and delivering programs to improve our customers' operational health globally.

Key Responsibilities

  • Develop a single view of our customers' operational health to inform investment decisions
  • Establish new mechanisms for inspecting customer health
  • Advocate for customers internally and represent their voice
  • Drive our most critical escalation process during service disruption
  • Prioritize, manage, and own emerging and developing key customer risks/issues from start to finish

Requirements

  • 7+ years of technical engineering experience
  • Experience in internal enterprise or external customer-facing environment as a technical lead
  • Experience in a 24x7 operational services or support environment


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