Enterprise Support Engineer
2 days ago
NICE is an innovative company that challenges its limits and sets high standards. As a Dedicated Support Engineer, you will play a crucial role in supporting our customers across the globe. With expertise in NICE solutions, you will manage customer relationships, troubleshoot technical issues, and provide exceptional service.
Job OverviewThe successful candidate will have a strong background in Linux/Unix, DB knowledge, and experience with enterprise applications. You will be working closely with our customers to resolve complex technical issues and ensure their systems are running smoothly.
Responsibilities- Manage customer relationships and expectations through effective communication and troubleshooting.
- Provide Level 2 and 3 support for NICE products and work collaboratively with suppliers and other representatives as needed.
- Assist clients' administrators with configuration, administration, and management of users in the NICE system.
- Document and maintain NICE system specifications across all sites.
- Perform proactive health checks daily, weekly, and monthly.
- Assist with NICE projects, installations, and change management as required.
- Strong customer service orientation and ability to represent NICE effectively.
- Expert-level knowledge of Linux/Unix and DB systems.
- Experience with enterprise applications and ability to learn new technologies quickly.
- Strong problem-solving skills and ability to work independently.
- Flexibility to work round the clock as needed.
As a Dedicated Support Engineer at NICE, you will enjoy a competitive salary range of $80,000 - $110,000 per year, depending on experience and qualifications. Additionally, you will receive comprehensive benefits, including health insurance, retirement plan, and paid time off.
Work StyleWe are looking for a collaborative and adaptable individual who can thrive in a fast-paced environment. If you are a motivated and customer-focused professional with a passion for technology, we encourage you to apply.
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