Enterprise Support Engineer

2 days ago


Sydney, New South Wales, Australia NICE Full time

NICE is an innovative company that challenges its limits and sets high standards. As a Dedicated Support Engineer, you will play a crucial role in supporting our customers across the globe. With expertise in NICE solutions, you will manage customer relationships, troubleshoot technical issues, and provide exceptional service.

Job Overview

The successful candidate will have a strong background in Linux/Unix, DB knowledge, and experience with enterprise applications. You will be working closely with our customers to resolve complex technical issues and ensure their systems are running smoothly.

Responsibilities
  • Manage customer relationships and expectations through effective communication and troubleshooting.
  • Provide Level 2 and 3 support for NICE products and work collaboratively with suppliers and other representatives as needed.
  • Assist clients' administrators with configuration, administration, and management of users in the NICE system.
  • Document and maintain NICE system specifications across all sites.
  • Perform proactive health checks daily, weekly, and monthly.
  • Assist with NICE projects, installations, and change management as required.
Requirements
  • Strong customer service orientation and ability to represent NICE effectively.
  • Expert-level knowledge of Linux/Unix and DB systems.
  • Experience with enterprise applications and ability to learn new technologies quickly.
  • Strong problem-solving skills and ability to work independently.
  • Flexibility to work round the clock as needed.
Benefits

As a Dedicated Support Engineer at NICE, you will enjoy a competitive salary range of $80,000 - $110,000 per year, depending on experience and qualifications. Additionally, you will receive comprehensive benefits, including health insurance, retirement plan, and paid time off.

Work Style

We are looking for a collaborative and adaptable individual who can thrive in a fast-paced environment. If you are a motivated and customer-focused professional with a passion for technology, we encourage you to apply.



  • Sydney, New South Wales, Australia EBR Full time

    We are seeking a highly skilled Enterprise Software Engineer to join our team at EBR. This is a fantastic opportunity for a talented Java developer who can contribute to the design and development of large-scale enterprise software systems.Key Responsibilities:Design, develop, and unit test applications in accordance with established industry...


  • Sydney, New South Wales, Australia EBR Full time

    About EBREBR is seeking a highly skilled Enterprise Software Engineer Lead to join our team in Sydney. This is an exceptional opportunity for a seasoned software professional to leverage their expertise and drive innovation.SalaryThe estimated salary range for this role is $150,000 - $180,000 per annum, depending on experience.Job DescriptionWe are looking...


  • Sydney, New South Wales, Australia Tech-Group Svcs-Enterprise Platforms Full time

    About UsTech-Group Svcs-Enterprise Platforms is a pioneering company that shines a light on all things property. Our mission is to simplify the property journey for all involved, motivated by expertise and exclusive data.We're changing the way people engage with property, requiring a diverse team of thinkers who can drive innovation and excellence.As our new...


  • Sydney, New South Wales, Australia Macquarie Full time

    Macquarie, a leading global financial services group, is seeking an experienced Global Enterprise Desktop Engineer to join its team. This role offers a unique opportunity to make a meaningful impact on the company's technology landscape and drive business success.In this critical position, you will be responsible for designing, implementing, and maintaining...


  • Sydney, New South Wales, Australia Amazon Full time

    As a Technical Account Manager at Amazon Web Services, you will be a key member of the Enterprise Support team, responsible for leading the success of enterprise support customers in software industries building applications and services on the AWS platform.You will work backwards from your customer to define a support strategy, deliver expert advice on AWS...


  • Sydney, New South Wales, Australia Haast Full time

    Haast is revolutionizing the compliance industry with its cutting-edge AI technology. We're looking for an experienced Enterprise AI Infrastructure Engineer to join our team and contribute to building a scalable, secure cloud infrastructure on AWS.About UsWe're not just talking about AI - we're building one of the first enterprise-grade LLM implementations...


  • Sydney, New South Wales, Australia Pyramid Global Technologies Full time

    About the JobWe are seeking an experienced Senior Enterprise Infrastructure Engineer to join our team at Pyramid Global Technologies. This is a unique opportunity for a skilled professional with expertise in Windows and Citrix engineering.


  • Sydney, New South Wales, Australia Zone IT Solutions Full time

    At Zone IT Solutions, we are seeking a highly skilled Enterprise Software Engineer to join our team. Based in Australia, our company specializes in Digital, ERP, and larger IT Services. As an Enterprise Software Engineer, you will play a key role in developing high-quality software solutions using your expertise in Java and its...


  • Sydney, New South Wales, Australia Macquarie Full time

    Enterprise DevOps ExpertiseWe are seeking an experienced Software Engineering Expert with a strong background in Enterprise DevOps to join our team. As a key member of our Engineering Enablers Environments and Quality Engineering team, you will work closely with product engineering teams to drive higher levels of quality in development.This role requires...


  • Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking a highly skilled Enterprise Software Engineer to join our ServiceNow DevOps team. As an Enterprise Software Engineer, you will be responsible for building and maintaining enterprise scale ServiceNow Platform serving multiple capabilities across the bank.Key ResponsibilitiesArchitecting, designing, developing and supporting...

  • Software Engineer

    2 weeks ago


    Sydney, New South Wales, Australia EBR Full time

    OverviewAt EBR, we are seeking an experienced Senior Java Engineer to join our team. The successful candidate will have a proven track record of delivering high-quality enterprise software solutions using Java.


  • Sydney, New South Wales, Australia REO Group Full time

    Job SummaryWe are seeking a skilled Software Engineer to lead the development of our enterprise solutions. The ideal candidate will have a strong background in software development and be able to design and implement complex systems.


  • Sydney, New South Wales, Australia Macquarie Full time

    At Macquarie, we empower talented professionals to drive technological innovation and excellence across our global financial services group.We are seeking a skilled DevOps Engineer to join our Engineering Enablers Environments and Quality Engineering team. In this role, you will work closely with product engineering teams to educate and uplift their...


  • Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    About the RoleAs an Enterprise Software Engineering Chapter Lead at Commonwealth Bank of Australia, you will play a critical role in leading and empowering high-performing software engineering teams. Your primary responsibility will be to oversee the implementation of solutions that meet the needs of a wide range of users.Key ResponsibilitiesLead and inspire...

  • Network Engineer

    1 month ago


    Sydney, New South Wales, Australia Amazon Full time

    Network Engineer - Enterprise NetworkingAt Amazon, we're building the future of cloud networking, and we need talented engineers like you to help us get there. As a Network Engineer on our Enterprise Networking team, you'll be responsible for deploying and automating our network infrastructure across multiple global data centers. You'll work closely with our...


  • Sydney, New South Wales, Australia Canva Full time

    Software Engineering Role at CanvaWe are seeking an accomplished Senior Software Engineer to lead the development of our enterprise solutions. This role involves designing, developing, and testing complex software applications using Java, Python, and C++.


  • Sydney, New South Wales, Australia Firesoft People Full time

    Company Overview: Firesoft People partners with top-tier enterprises to drive innovation and transformation using cutting-edge technology.About the Role: We are seeking a skilled Cloud Engineer with expertise in GCP customization, Node.js development, and experience in implementing chatbots, generative AI solutions, and session management within enterprise...


  • Sydney, New South Wales, Australia Secure Parking Full time

    About UsSecure Parking is a leading commercial car park operator in Australia and New Zealand, with over 450 car parks across the region.Our VisionWe aim to be the leader in our markets, delivering a seamless experience for our customers through our commitment to excellence and innovation.Core ValuesPeople First: We prioritize the needs of our customers,...


  • Sydney, New South Wales, Australia C01 Cochlear Limited (Australia) Full time

    Cochlear, a leading innovator in implantable hearing solutions, is seeking an experienced Enterprise Data Engineering Lead to join their Sydney-based team.The successful candidate will be responsible for providing technical leadership and ownership of Cochlear's SONAR data platform, driving innovation and efficiency across the global organisation.Key...


  • Sydney, New South Wales, Australia Millennium Management Full time

    The Onsite Support Engineer at Millennium Management plays a pivotal role in ensuring seamless IT operations within the organization. This position requires exceptional technical expertise, effective communication skills, and the ability to work independently in a fast-paced environment.Key Areas of Responsibility:Deliver high-quality support to end-users,...