Enterprise Support Leader

2 days ago

Sydney, New South Wales, Australia Canva Full time

About Canva

Canva's Service Operations team is the face of a platform used by millions of people every day. With millions of active users, we strive to make each and every customer happy.

We're seeking a dynamic leader with a solid technical background who can guide their team in resolving complex cases and fostering a positive, collaborative work environment. The ideal candidate should have experience in customer support, account management, and leadership.

The Senior Enterprise Support role presents a unique opportunity to lead an in-region customer support team focused on delivering exceptional service to Enterprise Admins. As a player-coach leader, you will drive strong engagement within your team and ensure alignment with broader company goals.

Key Responsibilities

  • Take an active role in managing and resolving support tickets, ensuring timely and effective solutions for customer issues.
  • Lead by example, being available for scheduled phone or Zoom calls, and guiding the team in addressing and quickly resolving customer concerns.
  • Work collaboratively with Product and other cross-functional teams to drive improvements in the Enterprise experience, ensuring that feedback is integrated into product development and service enhancements.
  • Foster strong collaboration and teamwork across the Enterprise Admin Specialists, Sales, Success, Enablement, and User Voice teams, ensuring a seamless flow of communication and problem-solving.
  • Stay updated on the latest company tools, features, and functionalities, and mentor your team on technical best practices to ensure a high level of expertise.

What We Offer

  • A competitive salary of $80,000 - $110,000 per year, depending on experience.
  • A generous equity package that reflects your contributions to our success.
  • An inclusive parental leave policy that supports all parents & carers.
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more.
  • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally.

About the Team

Our team is passionate about delivering exceptional customer experiences and making a meaningful impact on our users' lives. We're a diverse group of individuals from various backgrounds, united by our passion for innovation and customer-centricity.

Join Our Community

We celebrate all types of skills and backgrounds at Canva, and we welcome applications from anyone who shares our values and is excited about this opportunity.

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