Strategic Enterprise Leader for Health Tech Innovation

2 weeks ago

Sydney, New South Wales, Australia HealthEngine Full time

Unlock your potential as a Strategic Enterprise Leader with Healthengine, driving innovation and growth in the health tech sector.

Audited estimates place this position's salary between $250,000 - $350,000 per annum, depending on experience and qualifications.

About the Role

This is a unique opportunity to join our team of visionary leaders shaping the future of healthcare. As a Strategic Enterprise Leader, you will play a critical role in developing and executing strategies to drive growth across our largest and most complex customers and prospects.

You will lead and manage the Enterprise Customer Success and Sales teams, ensuring exceptional service delivery and achievement of revenue targets. This involves developing and executing strategies to acquire large enterprise customers while ensuring the success of our largest customers.

The ideal candidate will have 10+ years of experience in enterprise sales or customer success, with at least 5 years in a leadership role. Proven experience leading and scaling enterprise-level sales or customer success teams in a B2B SaaS environment is essential.

Demonstrated success in building and maintaining executive-level relationships with strategic accounts, particularly in complex industries like healthcare, is also crucial. Strong strategic thinking and problem-solving capabilities, combined with excellent leadership skills, are necessary for this role.

Key Responsibilities
  • Lead and manage the Enterprise GTM function, inclusive of both sales and Customer Success - ensuring exceptional service delivery and achievement of revenue targets.
  • Develop the strategy to acquire large enterprise customers whilst ensuring the success of our largest customers - ensuring deep relationships and ongoing impact and value.
  • Recruit and retain top talent, fostering a high-performing, engaged team culture.
  • Develop and implement strategies to expand and retain strategic enterprise accounts, focusing on delivering long-term value to Healthengine's most important clients.
  • Build and nurture executive-level relationships with large primary healthcare groups, acting as a trusted advisor to drive business growth.
  • Collaborate cross-functionally with Healthengine's product, marketing, and operations teams to align customer needs with the product roadmap, enhancing the customer experience.
  • Provide ongoing coaching and development opportunities to senior team members, ensuring they are well-equipped to manage complex client needs.
  • Ensure a proactive customer success strategy, identifying opportunities to deepen relationships and drive mutual value for enterprise clients.
  • Lead efforts to ensure customer feedback drives product innovation, contributing to Healthengine's mission of improving healthcare access and delivery.
  • Represent Healthengine at industry events, showcasing our leadership in health tech solutions.
  • Develop our Enterprise GTM strategy, aimed at securing new Enterprise customers across all verticals - with an emphasis on large customer win backs and new revenue opportunities.
  • Forecasting against quarterly targets and deep understanding of the pipeline activities and metrics that will determine our success.

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