Enterprise Support Professional

3 days ago


Sydney, New South Wales, Australia Millennium Management Full time

About the Role

We are seeking an Enterprise Support Professional to join our team at Millennium Management. The successful candidate will provide high-quality support services to end-users, ensuring seamless operations and exceptional customer experiences.

Responsibilities

The Enterprise Support Professional will be responsible for:

  • Delivering top-notch support to end-users in a courteous and professional manner
  • Traveling to other offices within Australia to assist with IT equipment setup
  • Onboarding regional teams, including home setups
  • Supporting desktop technology and applications
  • Responding to calls/tickets and managing issues until resolution, even if escalated to another team
  • Utilizing knowledge and troubleshooting skills in Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite, including O365, Market Data applications, Mobile computing, printers, etc.
  • Exhibiting strong analytical and problem-solving skills, ability to work independently and under pressure
  • Flexibility in approach and comfortable dealing with ambiguity when necessary

Desirable Qualifications

The ideal candidate will possess:

  • Experience working at a financial enterprise level
  • Experience in trade floor support, including trading applications
  • Familiarity with PC hardware/software troubleshooting and deployment practices for desktops
  • Citrix VDA infrastructure support, including Dell Wyse Terminals
  • Citrix Applications and Desktops support
  • Ability to effectively provide support to remote locations
  • Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365
  • Broad understanding of mobile tech, including BES12, Intune, Android, and iOS devices
  • Cisco phone support
  • Webex/Zoom support, including video calls and screen sharing
  • Experience working with 3rd Party Vendors
  • Excellent written and verbal communication skills
  • Customer service-focused mindset

What We Offer

Millennium Management offers a competitive salary range of $80,000 - $120,000 per annum, commensurate with experience, plus benefits and opportunities for growth and development.



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