Enterprise Support Professional
3 days ago
About the Role
We are seeking an Enterprise Support Professional to join our team at Millennium Management. The successful candidate will provide high-quality support services to end-users, ensuring seamless operations and exceptional customer experiences.
Responsibilities
The Enterprise Support Professional will be responsible for:
- Delivering top-notch support to end-users in a courteous and professional manner
- Traveling to other offices within Australia to assist with IT equipment setup
- Onboarding regional teams, including home setups
- Supporting desktop technology and applications
- Responding to calls/tickets and managing issues until resolution, even if escalated to another team
- Utilizing knowledge and troubleshooting skills in Microsoft Windows OS, Linux OS (advantageous), Microsoft Office Suite, including O365, Market Data applications, Mobile computing, printers, etc.
- Exhibiting strong analytical and problem-solving skills, ability to work independently and under pressure
- Flexibility in approach and comfortable dealing with ambiguity when necessary
Desirable Qualifications
The ideal candidate will possess:
- Experience working at a financial enterprise level
- Experience in trade floor support, including trading applications
- Familiarity with PC hardware/software troubleshooting and deployment practices for desktops
- Citrix VDA infrastructure support, including Dell Wyse Terminals
- Citrix Applications and Desktops support
- Ability to effectively provide support to remote locations
- Comprehensive knowledge of Windows 10 and Microsoft Office 2021/365
- Broad understanding of mobile tech, including BES12, Intune, Android, and iOS devices
- Cisco phone support
- Webex/Zoom support, including video calls and screen sharing
- Experience working with 3rd Party Vendors
- Excellent written and verbal communication skills
- Customer service-focused mindset
What We Offer
Millennium Management offers a competitive salary range of $80,000 - $120,000 per annum, commensurate with experience, plus benefits and opportunities for growth and development.
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