Guest Relations Officer

4 weeks ago


Melbourne, Victoria, Australia Hyatt Full time

About the Role

The Guest Relations Officer plays a vital role in ensuring the highest standards of customer service are met by focusing on the pre-arrival and arrival experience of guests.

Responsibilities include:

  • Conducting pre-arrival phone calls to commence the arrival experience and ensure guest needs are met prior to arrival
  • Meeting, greeting, and speaking with guests upon arrival and throughout their stay
  • Building relationships with regular guests, long-stay guests, and VIP guests
  • Following up and acting on all guest requests made directly and indirectly
  • Collaborating with other departments to ensure a smooth and efficient guest experience

Benefits of Working with Hyatt

As a leading global hotel brand, Hyatt offers career advancement opportunities, complimentary and discounted accommodation at over 1,000 properties worldwide, and a range of employee benefits, including paid time off, holiday policies, and an employee assistance program.

About Park Hyatt Melbourne

Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalized service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining, and wellness, we create unforgettable experiences for our guests.



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