Guest Experience Associate

3 weeks ago


Melbourne, Victoria, Australia Marriott Full time

Job Summary:

We are seeking a skilled Guest Experience Associate to join our team at The Westin Melbourne. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences through the check-in and departure process.

Key Responsibilities:

  • Assist guests with check-in and departure procedures
  • Handle general enquiries and provide accurate information to guests
  • Support the front office team in operational tasks
  • Take guest reservations and perform cash handling and credit card responsibilities
  • Provide expert knowledge of the hotel and surrounding area to enhance the guest experience

About You:

  • Experience with property management systems or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • Self-motivated and driven in a fast-paced environment

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms
  • Flexible working hours and locations
  • Internationally recognised training programs
  • Employee Assistance Program
  • Employee Referral Incentives

The Westin is committed to empowering guests to enhance their well-being while traveling. As a Guest Experience Associate, you will play a key role in delivering this mission by providing exceptional service and support to our guests.



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