Assistant Manager
1 month ago
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalized service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining, and wellness, we create unforgettable experiences for our guests.
Benefits of Working with Us- Leading global hotel brand with career advancement opportunities
- Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones
- Complimentary duty meals whilst on shift
- Discounted food & beverage and park club health & day spa treatments
- Discounted onsite car parking
- Employee assistance program – benefit from free, immediate, and confidential support for any work, health, or life concern
- Generous paid time off and holiday policies including paid parental leave and wellbeing leave
- 10% discount with NIB Health insurance
As the Assistant Manager, you will be responsible for overseeing Guest Relations and ensuring the highest standards of customer service are met. You will build relationships by engaging with guests and focusing on the pre-arrival and arrival experience in accordance with Park Hyatt brand standards.
Some of the key responsibilities include:
- Building relationships by engaging guests and conducting authentic and personable conversations
- Ensuring all associates provide excellent service to both internal and external customers in other departments as appropriate
- Efficiently and effectively handling and resolving or liaising with the Front Office Manager regarding all guest complaints and concerns in all areas of the hotel
- Assigning duties and responsibilities to the Guest Relations Officers and assisting them with their duties
- Ensuring that all VIPs and other guest rooms as necessary are checked prior to the arrival of the guest for 100% readiness
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