Marriott Guest Experience Specialist

2 weeks ago

Melbourne, Victoria, Australia Marriott Full time

Deliver exceptional guest experiences at Marriott Hotels, a leader in the industry. Collaborate with a dynamic team to drive innovation and set the pace.

Key Responsibilities:

  • Assist guests with check-in and departure processes, providing a warm welcome and farewell.
  • Handle guest calls and inquiries, engaging and inspiring guests throughout their stay.
  • Build relationships with existing and new customers, anticipating their needs and driving future bookings.
  • Support the Front Office team with operational tasks, ensuring seamless guest experiences.
  • Take guest reservations and manage cash handling and credit card responsibilities with accuracy.
  • Develop in-depth knowledge of the hotel and surrounding area to exceed guest expectations.
  • Assign rooms according to guest requests and preferences, ensuring a personalized experience.
  • Verify and adjust guest billing, responding to questions and requests with attention to detail.
  • Be the face of the hotel, engaging guests throughout their stay and driving loyalty.
  • Respond to guest inquiries for special arrangements, including transportation, reservations, and dry cleaning.
  • Securely park guest vehicles and deliver bags and amenities in accordance with hotel policies.
  • Support the Front Office team with general operational tasks, maintaining a high level of productivity.
  • Provide exceptional service in the executive lounge, ensuring a memorable experience for guests.
  • Anticipate and meet guest requirements, ensuring a seamless and enjoyable stay.
  • Uphold company policies and procedures, completing tasks in a prompt and thorough manner.

About You:

  • Experience with OPERA property management system or similar.
  • Relevant experience in a similar role.
  • Working rights in Australia.
  • Self-motivated and driven, with a passion for delivering exceptional guest experiences.
  • Armed with smart solutions and a can-do attitude, with a strong focus on teamwork and collaboration.

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms.
  • Part of the Life with the Works program, offering flexible working hours and locations, time off for personal development, and paid leave during birthday month.
  • Access to internationally recognized training programs and career development opportunities.
  • Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
  • Opportunity to receive Employee Referral Incentives and work with friends.
  • Part of a diverse and inclusive workforce, with Marriott International valuing equality and diversity.

Marriott Hotels is part of Marriott International's Premium portfolio, committed to putting people first for 90+ years. Apply now.

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