Front Office Supervisor

4 weeks ago


Melbourne, Victoria, Australia Marriott International Full time

Are you passionate about delivering exceptional guest experiences? We're seeking a skilled Front Office Supervisor to join our team at W Melbourne, a luxury hotel in the heart of Melbourne CBD.

About the Role

  • Process guest check-ins, verifying identity and payment, and assigning rooms.
  • Set up accurate accounts and secure payment prior to issuing room keys.
  • Compile and review daily reports, logs, and contingency lists.
  • Complete cashier and closing reports.
  • Accommodate guest requests and follow up to ensure satisfaction.
  • Assist management in training, evaluating, and motivating employees.
  • Develop positive working relationships and support team goals.

About You

  • Experience in a dynamic setting, preferably in hospitality.
  • A proactive and upbeat demeanor that inspires excellence.
  • Keen to take on new challenges and grow within your career.

About W Melbourne

W Melbourne is a luxury hotel that ignites curiosity and expands worlds. We're a place to experience life, open doors, and open minds. Our culture is tuned-in, up-for-anything, and renowned for reinventing luxury around the globe.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.



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