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Front Office Supervisor

1 month ago


Melbourne, Victoria, Australia Hilton Hotels Full time

About the Role

Hilton Melbourne Little Queen Street is seeking a skilled Front Office Supervisor to join our team. As a key member of our Front Office Team, you will be responsible for delivering exceptional guest experiences from arrival to departure.

Key Responsibilities

  • Assist the Front Office Manager in overseeing the daily operation of the Front Office Team
  • Manage guest requests, inquiries, and complaints in a professional and efficient manner
  • Maintain high standards of customer service, ensuring all team members are prepared and well-informed to deliver exceptional experiences
  • Maximise sales revenues through up-selling and marketing programs
  • Assist with training and development of the Front Office Team

What We're Looking For

  • Excellent communication skills, both verbal and written, to professionally communicate with guests and team members
  • A passion for delivering exceptional guest experiences
  • Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
  • Well-presented, organised, and a calm personality

About Hilton

Hilton is committed to creating a workplace where our Team Members can thrive and make time for what matters most. We offer a range of benefits, including access to 100 discounted room nights per year, free access to growth and development opportunities, and a workplace culture that fosters personal wellbeing.