Guest Service Ambassador
4 weeks ago
**Company Overview**
Hyatt Centric Melbourne is a 5-star hotel situated in the heart of Melbourne CBD, offering luxurious rooms and exceptional service.
As a vital member of our Front Office Team, you will be responsible for ensuring a seamless guest experience from check-in to check-out.
We are committed to connecting our guests to the vibrant energy of Melbourne, encouraging exploration and adventure throughout their stay.
**Job Description**
The Guest Service Ambassador will support the day-to-day operations of the hotel, with a key focus on night audit processes and guest profile management.
Responsibilities include:
- Ensuring a smooth and efficient operation of the Front Office, handling guest queries with ease
- Assisting in auditing paperwork as directed by the Night Manager
- Handling guest enquires, internal feedback, and other requests in a friendly and efficient manner
- Responsible for the safety and security of the hotel and guests overnight
- Sharing local knowledge and experiences with guests to enhance their stay
- Responding to emergencies within the hotel, supporting the Chief Warden and First Aid Officer
**Required Skills and Qualifications**
To succeed in this role, you will require excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
You will also need to have basic computer skills and the ability to learn new systems quickly.
**Benefits**
As a valued member of our team, you will enjoy a range of benefits including competitive salary, generous leave entitlements, and opportunities for career advancement.
Our hotel offers a dynamic and supportive work environment, with a focus on staff development and well-being.
**Estimated Salary:** $65,000 - $85,000 per annum
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