Guest Experience Liaison
3 weeks ago
About the Role
We are seeking a skilled Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests.
Responsibilities
- Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
- Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
- Direct guest check in and check out and attend to general receptionist duties following correct procedures
- Ensure high level of customer service is maintained at all times
- Contact housekeeping or maintenance staff when residents/guests report problems
About You
- Exceptional customer service skills
- Previous experience in a similar role / industry
- Computer literate using Microsoft Suite and booking software
- Passionate about the tourism industry with a strong sales ability
- Team player, strong attention to detail and well organised worker
Benefits
- Rewarding and challenging opportunity
- Security working for an ASX listed organisation
- Excellent discounts on Ingenia Holidays
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