Guest Service Ambassador
1 month ago
Guest Experience Front Office Role
Sofitel Melbourne On Collins is seeking an experienced Receptionist to join our Guest Experience Front Office team.
As a Receptionist, you will be passionate about providing a luxurious experience for our guests at every touch point. You will take the time to listen to our guests and make them feel heard, and to do that, you are genuinely fascinated by people, curious, and an excellent story spotter.
You will be responsible for providing professional and personalized service to all hotel guests, visitors, and ambassadors, ensuring maximum guest satisfaction.
To be successful in this sought-after position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on your ability to exceed both the guest expectations and hotel standards.
Key Responsibilities:
- Provide exceptional guest service and ensure maximum guest satisfaction.
- Listen to guests and make them feel heard.
- Be responsible for providing professional and personalized service to all hotel guests, visitors, and ambassadors.
- Have excellent attention to detail and effective communication skills.
- Proven experience within a quality establishment.
Requirements:
- Minimum of 6 months experience in hotels.
- Be highly organized and able to effectively manage priorities.
- Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency.
- Demonstrate versatility in responding to guest requests and situations.
- Remain calm and effective in high-volume work situations.
- Be a good team player; contribute to and assist co-workers without being asked.
- Opera PMS experience.
- A professional appearance and attitude that is reflective of our brand.
- Flexibility to work a rotating roster including early mornings, late nights, weekends, and public holidays.
Benefits and Perks:
- Build a career with the largest hotel group in the Pacific.
- Central accessible location in Melbourne's CBD.
- Laundered uniforms.
- Complimentary hotel stay package for your work anniversary.
- Worldwide employee and family and friends benefits at Accor Hotels.
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