Guest Service Representative

1 month ago


Melbourne, Victoria, Australia AccorHotel Full time
Guest Service Agent Opportunity

We are seeking a part-time Guest Service Agent to join our team at AccorHotel in Melbourne. As a key member of our Front Office team, you will play a vital role in creating a warm and welcoming experience for our guests.

Your responsibilities will include:

  • Providing exceptional service to guests by anticipating and meeting their needs
  • Assisting with reservations, booking requests, and guest inquiries
  • Taking and directing incoming calls
  • Sharing information about the hotel and local area with guests
  • Assisting with luggage and maintaining the presentation of the front desk and hotel lobby

Qualifications:

  • Availability to work a rotating roster, including early mornings, evenings, weekends, and public holidays
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment and prioritize tasks
  • Proficiency in Microsoft Office and good keyboard skills
  • Knowledge of the RMS property management system is an advantage, but training will be provided
  • Familiarity with Melbourne and the ability to make recommendations to guests is desirable
  • Current RSA or willingness to obtain prior to commencement
  • Current working rights in Australia

At AccorHotel, we value our employees and strive to create a positive work culture. We offer a range of benefits, including career progression, learning and development opportunities, and a supportive team environment.



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