Sydney Customer Service Leadership Opportunity

1 month ago


Sydney, New South Wales, Australia Boral Full time

Are you a skilled customer service professional looking for a challenging leadership role in Sydney? Boral, an Australian industry leader, is seeking a motivated and experienced Customer Service Team Leader to join our North Ryde team.

We are offering a competitive salary package, including a base salary of $120,000 - $160,000 per annum, depending on experience. As a key member of our customer service team, you will be responsible for guiding and mentoring a team of Customer Service Agents within the NSW Concrete business.

About the Role

In this fast-paced and rewarding position, you will take on a hands-on leadership role, overseeing daily customer service tasks, coordinating product deliveries, and ensuring top-notch service quality. Your day will involve:

  • Managing order capture and dispatching products efficiently
  • Building and maintaining strong customer relationships to enhance interactions
  • Collaborating with internal teams to ensure exceptional service delivery
  • Addressing customer queries and developing effective solutions
  • Providing training and mentorship to the Customer Service Centre team

To succeed in this role, you will need:

  • 4+ years of experience as a Customer Service/Contact Centre Team Leader
  • Proven leadership experience with a strong customer service focus
  • Excellent problem-solving skills with a proactive, hands-on approach
  • Exceptional communication skills and emotional intelligence
  • Ability to juggle multiple priorities in a dynamic environment
About Us

Boral is an Australian owned and industry leader, operating over 200 sites across Australia. Our people and products have helped enable various residential and commercial projects, including Western Sydney International Airport and Crown Sydney. We value safety, teamwork, ambition, accountability, and respect in everything we do.

We are committed to creating a diverse working environment and are proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.



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