Customer Success Strategist

1 month ago

Sydney, New South Wales, Australia Duck Creek Technologies Full time

At Duck Creek Technologies, we are shaping the future of the property and casualty (P&C) and general insurance industry with our intelligent solutions.

We are seeking a highly skilled Customer Success Strategist to join our team. This role is responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts.

As a Customer Success Strategist, you will act as the primary contact and trusted advisor for your customers, providing an interface between the Customer/System Integration (SI) partner(s) and internal Duck Creek teams.

The ideal candidate will have a strong understanding of SaaS platforms, experience in customer-facing roles, and excellent communication skills. Additionally, they should be able to work well independently and in a team environment.

The estimated salary for this role is $120,000 - $180,000 per year, depending on location and experience.

In this role, you will:

  • Manage 3+ medium/large OnDemand or OnPrem accounts, developing and fostering trusted relationships with customers and SI partners.
  • Meet with customer leadership teams to understand their business goals and strategic priorities, preparing customer success plans that identify future sales opportunities and product expansion at renewal time.
  • Stay up-to-date with the latest features and updates of Duck Creek's suite of products and services, conducting review sessions to identify opportunities for upselling and cross-selling, including active management of NRR and GRR.
  • Track renewals through their lifecycle, highlighting potential risks, and building strategic account plans to ensure success.
  • Facilitate weekly, monthly, and quarterly customer governance meetings, preparing reports, governance decks, and working with all parties to schedule customer sessions.

Duck Creek Technologies is an equal opportunity employer committed to diversity and inclusion. We celebrate the differences each employee brings to the table and strive to create a culture where opportunities to learn from one another occur regardless of title, seniority, or background.

This is a remote-friendly position, with the expectation of occasional travel (10-25%). If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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