Customer Experience Leadership Opportunity

4 weeks ago


Sydney, New South Wales, Australia GFG Alliance Full time

About the Role

We are seeking a Customer Experience Manager to drive innovation and lead our post-sales customer experience team in the NSW region. As a key member of our Regional Leadership Team, you will contribute to strategic planning and help translate it into operational objectives and continuous improvement projects.

This role offers a unique blend of people leadership, process improvement, and local branding initiatives. You will work closely with area managers, branch managers, and the wider sales team to understand their challenges and enhance the overall customer experience.

Key Responsibilities:

  • Lead a high-performing residential and commercial scheduling and estimating team
  • Manage direct and indirect reports
  • Develop and implement customer experience strategies
  • Collaborate with cross-functional teams to achieve business objectives

Requirements:

  • Team leadership experience in scheduling and reporting
  • Ability to work in an agile environment with a focus on continuous improvement
  • Demonstrated ability to translate customer experience strategy into execution
  • Excellent verbal communication skills with active listening and stakeholder consultation
  • Strong financial acumen and problem-solving skills

What We Offer:

As a valued member of our team, you can expect:

  • A competitive salary range of $120,000 - $150,000 per annum
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A comprehensive employee benefits program
  • The opportunity to work with a leading integrated steel manufacturing, distribution, and recycling business

About Us

GFG Alliance is a global leader in the steel industry, with operations spanning Australia, Europe, and North America. Our company values include a commitment to sustainability, innovation, and excellence.



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