Customer Service Liaison Specialist
3 days ago
Our client is a leading distributor and supplier of industrial and electronic products with a vast inventory of over 750,000 items. They have a strong focus on delivering exceptional customer experiences.
Job Overview
- We are seeking a Customer Service Liaison Specialist to join our dedicated team based in Smithfield.
Key Responsibilities:
- To manage customer inquiries and complaints efficiently and professionally.
- To coordinate with internal departments to ensure customer needs are met.
- Maintain accurate records of customer interactions and transactions.
- Analyse customer feedback to enhance service delivery.
- Contribute to team efforts to achieve departmental and company goals.
- Participate in customer service training sessions and workshops.
- Embody the company's commitment to quality in all interactions.
- Stay up-to-date with developments in customer service best practices.
The Ideal Candidate
- Must have at least 3 years of experience in customer service, preferably in the manufacturing sector.
- SAP ERP system proficiency is highly desirable.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Able to thrive in a fast-paced team environment.
What We Offer
- A competitive salary of approximately $58,000 AUD per year plus superannuation.
- Ongoing training and career development opportunities.
- A positive, team-oriented company culture.
- Monday to Friday working hours from 8:30am to 5:30pm.
- Parking facilities available.
- Opportunity to work under the guidance of the Customer Care APAC Manager.
This role presents an excellent opportunity for a dedicated professional with a passion for customer service to make a meaningful contribution to our organisation.
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