Customer Service Liaison Specialist

3 days ago


Smithfield, South Australia Michael Page Full time
About Our Client

Our client is a leading distributor and supplier of industrial and electronic products with a vast inventory of over 750,000 items. They have a strong focus on delivering exceptional customer experiences.

Job Overview

  • We are seeking a Customer Service Liaison Specialist to join our dedicated team based in Smithfield.

Key Responsibilities:

  • To manage customer inquiries and complaints efficiently and professionally.
  • To coordinate with internal departments to ensure customer needs are met.
  • Maintain accurate records of customer interactions and transactions.
  • Analyse customer feedback to enhance service delivery.
  • Contribute to team efforts to achieve departmental and company goals.
  • Participate in customer service training sessions and workshops.
  • Embody the company's commitment to quality in all interactions.
  • Stay up-to-date with developments in customer service best practices.

The Ideal Candidate

  • Must have at least 3 years of experience in customer service, preferably in the manufacturing sector.
  • SAP ERP system proficiency is highly desirable.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Able to thrive in a fast-paced team environment.

What We Offer

  • A competitive salary of approximately $58,000 AUD per year plus superannuation.
  • Ongoing training and career development opportunities.
  • A positive, team-oriented company culture.
  • Monday to Friday working hours from 8:30am to 5:30pm.
  • Parking facilities available.
  • Opportunity to work under the guidance of the Customer Care APAC Manager.

This role presents an excellent opportunity for a dedicated professional with a passion for customer service to make a meaningful contribution to our organisation.



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